I am working with a local organisation to recruit a Customer Service Advisor until the end of 2024. We are seeking an immediately available candidate with a strong background in Customer Service. This is a fast-paced environment that requires someone with experience to join the team. If you love talking to customers, have a bubbly personality and thrive in a busy office, then this role is for you.
Purpose of the job
To guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims,plaints…), by answering in a timely manner and solving proactively any concern that might occur.
Key responsibilities
Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check the feasibility of the customer requests in terms of lead times, certificates and any other documents required.
Ensure the consistent and effective provision of services/ information to the customer base including (but not limited to) order management, order fulfilment, forecasts and contract orders, problem-solving and other services across all media (Telephone, Emails, etc.). Inform customers about potential delays or issues related to order(s). Daily follow up of open orders and proactive issue resolution (if any), satisfy the customer expectations within thepanymitment. It can involve chasing planning, logistics, finance, etc.
Cooperative:
Willingness to interact and work with others, team player