Role Overview
Albion Fine Foods is seeking a skilled Credit Controller to manage our customer portfolio and ensure seamless operations. As a key member of our finance team, you will take charge of maintaining accurate records, building strong relationships with customers, and resolving payment issues efficiently.
Key Responsibilities
1. Ensure clear communication with customers regarding payment terms and credit limits.
2. Maintain and enhance our Customer Portal to optimize our debt recovery processes.
3. Collaborate with the Sales Team to resolve payment disputes and improve overall customer experience.
4. Implement and manage credit checks for new and existing customers, ensuring timely recoveries.
5. Proactively chase overdue invoices through phone, email, and letter.
6. Keep accurate records of all credit control activities, providing insights for process improvements.
7. Develop strong relationships with customers to effectively manage and recover debts.
8. Meet monthly processing deadlines with precision, ensuring efficient operations.
9. Sending out monthly client statements and letters in a timely manner.
10. Resolving customer disputes quickly and effectively to maintain a positive reputation.
11. Handling account reconciliations and issuing credit notes with accuracy.
12. Reviewing and improving our debt recovery procedures to stay ahead of industry standards.
13. Managing daily banking and allocations on customer accounts with precision.