Job Description: Deputy Service Manager – Supported Accommodation
Accountable to: Registered Service Manager
Location: Registered Office Address –
North: Wakefield
Midlands: Nottingham
South: Bristol
Travel may also be included across the Registered Service locations as required to meet the needs of the organisation and young people.
Hours of Employment: Full time – 40 hours per week, plus on call duties as required to meet the needs of the organisation.
Organisation Overview:
We are a growing private childcare provider committed to offering high-quality care, support and education to children and young adults in a safe and nurturing environment. With a strong emphasis on child development, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.
Safe Haven Group is committed to safeguarding and promoting the welfare of all service users who use our services and as such we expect all staff to share this commitment. Safeguarding is taken very seriously at Safe Haven Group and is at the forefront of everything we do. Successful candidates who are made an Offer of Employment will be required to complete relevant compliance & safeguarding checks.
Job Summary:
The Deputy Service Manager is responsible for assisting and deputising in the Registered Manager’s absence for the efficient and effective operation of the supported accommodation facility, providing leadership and guidance to the staff, ensuring regulatory compliance, and promoting the well-being of young people. This role plays a crucial part in creating a safe and nurturing environment that supports the personal growth and development of the young people.
Key Responsibilities:
1. Management and Leadership:
To support and deputise in the Registered Manager’s absence to:
o Provide strong leadership and supervision to all staff members.
o Foster a positive and collaborative team culture, promoting teamwork and professional development.
o Lead a team to provide meaningful support, that encourages high expectations and positive outcomes.
o Ensure staff adherence to policies, procedures, and ethical guidelines.
2. Operations and Compliance:
To support and deputise in the Registered Manager’s absence to:
o Oversee the daily operations of the facility, including safety, maintenance, rota management and resource allocation.
o Ensure strict adherence to Ofsted regulations and compliance with relevant legislation and quality standards.
o Collaborate with regulatory bodies during inspections and audits, ensuring all requirements are met.
3. Resident Support and Welfare:
To support and deputise in the Registered Manager’s absence to:
o Ensure the well-being, safety, and positive development of young people facing challenges such as homelessness, mental health issues, or substance abuse.
o Oversee case management processes, including assessments, support plans, and progress monitoring.
o Prepare and implement child protection policies.
o Address critical incidents and provide crisis intervention as needed.
4. Staff Development:
To support and deputise in the Registered Manager’s absence to:
o Identify training needs and provide or facilitate training and professional development opportunities for staff.
o Conduct regular performance evaluations and provide constructive feedback.
o Manage staffing levels, recruitment, and scheduling to ensure adequate coverage.
5. Quality Assurance:
To support and deputise in the Registered Manager’s absence to:
o Work closely with the head office functions to ensure systems and processes are embedded across the service.
o Collaborate internally and externally to ensure high standards of accommodation, and respond to maintenance issues promptly.
o Implement and monitor quality assurance systems to track and improve service delivery.
o Evaluate program effectiveness and recommend improvements to enhance young people outcomes.
6. Financial Management:
To support and deputise in the Registered Manager’s absence to:
o Manage the facility's budget, including expenditure tracking and financial reporting.
o Ensure efficient resource allocation and cost-effective operations.
7. Community Engagement:
To support and deputise in the Registered Manager’s absence to:
o Build and maintain positive relationships with community organisations, government agencies, and other stakeholders.
o Represent the organisation at meetings, participate in networking events, and collaborate on community initiatives.
As the Deputy Service Manager, you play a critical role in ensuring the safety, well-being, and development of residents while adhering to strict regulatory requirements. This leadership position requires strong organisational skills, the ability to handle complex situations, and a dedication to making a positive impact on the lives of young individuals facing adversity.
Qualification and Experience:
* A level 5 diploma Leadership & Management or the ability to work towards. Or equivalent and relevant qualification, such as bachelor’s degree in social work, psychology, counselling, or a related discipline.
* Experience in a deputy or managerial role within a supported accommodation setting, especially with young people.
* Strong understanding of Ofsted regulations and compliance requirements.
* Experienced in IT systems, including Microsoft packages and other external systems.
* Strong problem-solving skills.
* Leadership, interpersonal, and communication skills.
* Knowledge of local resources and support services for young people.
* Familiarity with trauma-informed care principles.
* Ability to work independently and collaboratively.
* Compassionate, patient, and committed to the welfare of young residents.
* Driving Licence essential.
In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.
Any candidate provided with an Offer of Employment will be required to have a criminal background check.
Equal Opportunity Employer:
Safe Haven (Support, Care & Education) Group is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.
We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job Type: Full-time
Pay: £30,000.00 per year
Schedule:
* Monday to Friday
* Weekend availability
Application question(s):
* Strong understanding of Ofsted regulations and Compliance requirements
Experience:
* Deputy/Managerial: 1 year (required)
* Working with Young People: 1 year (required)
Licence/Certification:
* Driving Licence (required)
* Level 5 Leadership or Management or ability to work towards (preferred)
Work Location: In person
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