Technical Product Manager Location: Hybrid 3 days a week in West Sussex office A fantastic opportunity to join a leading travel and leisure company that specialize in outdoor holidays across UK and Europe with an array of activities and offering life-time experiences and adventures to holidaymakers.Our client is looking for an experienced Technical Product Manager to build and lead a team of skilled and efficient technical experts to support the growth of products and exceptional customer service to their clients. Technical Product Manager Key Responsibilities: Lead and develop team members to meet goals and personal growth objectives. Ensure sufficient staffing to manage phone lines and support the contact center, especially during peak times. Resolve insurance and financial services product queries effectively. Create reporting and process improvements to boost efficiency, reduce costs, and enhance customer experience. Maintain accurate and compliant financial services materials for the department and contact center. Regularly review external-facing materials for accuracy and compliance. Analyze feedback from members and contact centers, recommending improvements. Approve financial services marketing materials, ensuring compliance and evidence of claims. Review competitor products and produce reports on changes and their impact. Assist in writing consumer-friendly policy wordings and product documentation. Contribute to projects as needed. Represent the department at exhibitions and events. Complete required professional development to maintain FCA compliance. Technical Product Manager Skills & Experience Required: Experience in working in similar role, preferably from an insurance background Management experience including leading, training and mentoring a team Strong knowledge of personal lines insurance, products, and compliance. Experience in approving marketing materials for technical accuracy. Ability to write clear insurance policy wordings and technical documentation. Competitor analysis and insights reporting experience. Knowledge of touring outfits or travel insurance is a plus. Experience translating FCA compliance into actionable tasks. Ability to write and present reports in Google Slides or PowerPoint Excellent communicator, with strong attention to detail Ability to manage multiple tasks and prioritize effectively. Technical Product Manager Additional Information: Salary : £45,000 - £50,000 base salary, plus excellent benefits Position : Hybrid with 3 days a week in the office in West Sussex