Senior Block Manager
We are currently seeking a highly skilled and experienced Senior Block Manager with a proven track record within the Property Management function of a block or estate management business to lead and mentor a team of 5 Block Managers and Administrative staff. You will be responsible for managing a portfolio of residential and commercial blocks currently consisting of 1,000 units in 35 to 40 blocks which has been growing by 20% each year, ensuring the highest standards of service are delivered to our clients. You will develop and implement strategic plans to enhance service delivery and operational efficiency.
Client Management & Regulatory Compliance:
* Build and maintain strong relationships with clients and potential clients.
* Conduct regular meetings (AGMs) and inspections to address concerns and ensure satisfaction.
* Oversee service charge budgets and ensure accurate billing and collections.
* Ensure all health and safety reports are up to date (Compliance with relevant property management laws and best practices).
* Stay updated on industry changes and implement necessary adjustments in operations.
Financial Oversight / Targets:
* Ensure KPIs are met.
* Ensure financial performance meets targets.
Reporting and Analysis:
* Prepare detailed reports for stakeholders on property performance, financials, and operational issues.
* Analyse data to identify trends and areas for improvement.
Qualifications:
* Minimum of 5 years experience in Block Management.
* AIRPM / MIRPM qualification.
* Strong knowledge of Block Management, regulations, and best practices.
* Experience in managing a team.
* Experience in managing a budget.
* Exceptional communication and interpersonal skills.
* Proficient in property management software.
* Passionate about delivering excellent customer service to all clients whilst achieving the right results.
Basic salary: £50,000 to £60,000, depending on relevant experience. Working hours are primarily Monday to Friday from 9.00am to 6.00pm.
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