Your new companyLeading Financial Services Business in the heart of leafy South West LondonYour new roleThe individual will oversee and manage the daily operations of the Credit Control function, reporting directly to the Finance Director. This role involves developing and implementing first-class, effective, and efficient processes and procedures for all Credit Control interactions with customers, as well as the associated administrative tasks. The individual will ensure adherence to service levels and regulatory commitments to minimize potential risks to the business, our panel of insurers, and our customers. The ideal candidate must be willing to actively participate, especially during peak periods, to support the department. What you'll need to succeed
1. Have preferably come from similar financial services/Insurance background.
2. Managing, and when appropriate, assisting with day to day tasks in the Credit Control team, inclusive of telephony engagement with customers. Ensure the staff working in the Credit Control team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of their administrative workload.
3. Regularly review the performance of the team, through completing 1-2-1s, conducting coaching via 'desktop reviews', occasional call monitoring and quality feedba...