The role holder will coordinate the operational shift from end to end to ensure that all KPI’s and customer service levels are achieved.
To deliver this, the role holder will need to monitor staff safety & welfare, operational process compliance, and daily operational targets & KPIs ensuring this considers company standards and agreed customer service level parameters during your shift.
Main Responsibilities:
* Ensure that you safeguard the Health, Safety & Welfare of your team, visitors, and all colleagues under your control.
* Ensure all practices and procedures are carried out in line with legislation and Company Safety, Health, Environment and Quality policy, BRC guidelines, and HACCP.
* To deliver excellent levels of service to the customer.
* Support the Supervisor to monitor and control costs and proactively manage them against budget.
* To liaise closely with other Shift Managers & Team Leaders in Aylesford to develop strong working relationships and ensure understanding of each other’s issues, joint resolution of problems, and achieve efficiencies between departments.
* To liaise with the Stock & Admin Controllers to ensure that stock counts, PI, inventory investigations, and all other key inventory functions are supported and completed.
* Ensure that company standards of hygiene and housekeeping are maintained at all times.
* Ensure that M.H.E. check/inspection procedures are followed and operated appropriately.
* Maintain department discipline including timekeeping, conduct, and performance with the support of HR and utilizing the Company’s policy and procedures where appropriate and escalating issues when necessary.
* Oversee the effective application of the Company absence policy and procedures including monitoring of absence levels and conducting return to work discussions.
* To ensure staff rotas are updated and correct levels of staffing are used.
* Identify the training and development needs for departmental colleagues and coach/organize/oversee solutions using own knowledge and company training tools.
* Drive the culture of the site forward at all times.
This list is not exhaustive, and the job holder may be required to undertake other duties.
Qualifications:
* Computer literate with knowledge of Excel.
* Confident at dealing with people at all levels.
* Adaptable and methodical approach to work/training/working hours.
* Conscientious and reliable.
* Excellent communication skills in order to deliver accurate information.
* Ability to work efficiently and accurately under pressure.
* Effectively prioritize workload in order to meet set deadlines.
* Ability to work as part of a team or individually.
In return, we offer:
* Free Fowler Welch Healthcare Cash Plan.
* Free life insurance as a Fowler Welch employee equal to three times your basic salary.
* Competitive pension scheme.
* ‘Cycle 2 Work’ Scheme – save up to 42% on the cost of a new bike and necessary equipment.
* Recognition schemes for our exceptional employees – monthly winners receive £100 of shopping vouchers.
* When our staff have passion for what they do, they work with more care and attention which is reflected to our clients. Click APPLY NOW to #JoinOurWinningTeam and begin your career today.
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