Customer Support Coordinator – Join a Thriving Industry Leader!
Location: Leamington Office
Salary: upto £30,000 per annum
Hours: 8:30 am - 5:00 pm
Benefits: Pension, Life Assurance, Healthcare Cash Plan
Holidays: 25 days + Bank Holidays
About Us
A well-established distributor supplying essential products to businesses across the UK. As a trusted partner in our industry, we work with a diverse range of clients, from independent businesses to major corporate accounts. We are now looking for an enthusiastic and detail-oriented Customer Support Coordinator to join our friendly and fast-paced team.
The Role
As a Customer Support Coordinator, you will play a crucial role in ensuring a seamless experience for our clients. You’ll be responsible for managing customer accounts, processing orders, handling queries, and providing top-notch service to both new and existing customers.
What You’ll Be Doing:
* Managing customer accounts – handling a mix of key and standard accounts, ensuring they receive outstanding service.
* Processing orders – handling orders from multiple sources, including phone, email, and online portals.
* Answering customer queries – responding to product inquiries, checking order status, and handling requests for collections.
* Handling customer complaints – ensuring any issues are resolved efficiently and professionally.
* Creating quotations – assisting with special product orders and pricing updates.
* Maintaining customer records – keeping CRM systems updated with notes, pricing, and key details.
* Providing product advice – offering guidance on specifications and documentation.
* Generating reports – working alongside IT to provide insights to customers.
* Coordinating projects – supporting key customer accounts with bespoke service requests.
* Upselling & cross-selling – identifying opportunities to enhance customer orders.
Who We’re Looking For
We’re searching for someone with a customer-first mindset, excellent communication skills, and a proactive approach to problem-solving. You should be:
* Personable & enthusiastic – a natural communicator who enjoys engaging with people.
* Organised & detail-oriented – able to juggle multiple tasks while maintaining accuracy.
* Driven & self-motivated – eager to deliver a high standard of service.
* Team-focused – willing to collaborate and support colleagues.
* Resilient & diplomatic – able to handle customer concerns with professionalism and tact.
Why Join Us?
A welcoming and supportive team culture.
A growing company with exciting career opportunities.
A varied and rewarding role where no two days are the same.
Full in-house training to set you up for success.
Ready to take the next step in your customer service career? Apply today!
INDH