Service Delivery Engineer Opportunity
Our trusted partner, a highly reputable cloud solutions provider, is hiring a 2nd/3rd line Service Delivery Engineer to work a varied shift pattern, Monday to Thursday, which will involve some night shifts. The chosen candidate must have demonstrable experience in Tier 3 resolution at administration level across cloud, server, networking, and virtualization.
Key Responsibilities
* Engaging with clients to determine their technology requirements
* Working with clients to deliver projects to a defined scope, quality, cost, and timescale for outcome success
* Clarifying client system specifications, understanding working practices, and the nature of the customers' business
Technical Requirements
* Microsoft technologies, including Office 365 Cloud, Exchange Online, and SQL
* Server Operating Systems, Active Directory, DNS, Group Policy
* Virtualization technologies, including Hyper-V or VMware
* Network hardware, including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
* IP/TCP hardware resolution at administration level
* Storage, including SAN, NAS, SCSI, iSCSI, and Fibre Channel
* Mobile Device Management, Security products
* Backup and DR technologies with a strong understanding of BCP
Package
* £30,000 - £45,000 depending on experience
* Salary reviews, career progression, training, and certifications
* On Call Allowance
* Pension
* Holiday
* Training