Role Responsibilities:
1. To undertake relevant duties as a dual badged Law Enforcement Officer and Civil Enforcement Officer
2. To undertake tasked and proactive patrol duties, the primary role of carrying out focused and high levels of enforcement and investigation activities across the borough, addressing issues of crime and disorder, anti-social behaviour, nuisance, environmental issues and traffic offences.
3. To investigate and respond, as directed or tasked, to Members Enquires, service requests, complaints and/or related taskings.
4. To work as required or directed with the police, fire and other statutory partners, council services, external partners and other enforcement agencies to prevent, tackle or resolve crime and disorder, anti-social behaviour, nuisance, environmental issues and traffic offences.
5. To maximise patrol visibility to achieve outcomes as detailed within the relevant service plan and priorities, appraisal, taskings or directions.
6. The post holder will be required to work outside normal office hours including evenings, nights, weekends and public holidays in order to meet service requirements.
7. Undertake operational duties exercising the use of a range of criminal enforcement powers, also using Community Safety Accreditation Scheme (CSAS) and Civil Enforcement Officer powers.
8. Undertake operational duties ensuring delivery of required enforcement activities to secure the provision of an efficient and effective service, achieving consistently high levels of enforcement of relevant legislation as necessary.
9. To maintain high standards of service delivery to residents, businesses and others, delivering timely and professional, responses, updates and communications.
10. To ensure HR and all other policies and procedures are adhered to, attend training, briefing sessions, individual and team meetings as required. Completing records in respect of hours of duty, leave, incidents and sickness as required.
11. To organise workload, time and performance effectively or as required by any manager or supervisor, in order to meet service requirements.
12. To ensure that file records, case files and computerised data recording systems are entered and maintained to a high standard kept in accordance Service instructions/requirements.
13. To work on an individual basis and when required within or across a team.
14. To maintain up to date knowledge of legislation, crime and disorder, anti-social behaviour, nuisance, environmental issues, highway and traffic offences relevant to the role. Ensuring appropriate use of enforcement and problem-solving approaches as directed.
15. To investigate civil, and / or criminal offences in accordance with the provisions of the Police and Criminal Evidence Act 1984, Criminal Procedures & Investigations Act 1996 or other appropriate legislation. Interviewing witnesses and obtaining evidence for use in Court or other legal hearing, the taking and making of witness statements as required.
16. To ensure accurate preparation of civil and criminal legal case files for legal proceedings in accordance with the Criminal Procedures & Investigations Act 1996 and other appropriate legislation. To give evidence in Court or other legal hearing on behalf of the Council.
17. To undertake and successfully complete initial noise nuisance training, ensure that timely response to all relevant noise nuisance calls in line with service requirements.
Please refer to the for more information.
Additional Information:
This is a 24/7 service and we are seeking to appoint NEOs to cover a range of times. Shift enhancements will be paid at a rate of 14% for day shifts and 17% for the night shifts.
The passing of CSAS, and its related vetting, during your probationary period and being in possession of a full driving license prior to applying, are pre-requisites of the role.
People Values:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.
Recruiting for Attitude:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.
Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.
People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.
Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.
Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.
Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.
Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.
Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.
Role Specific Qualifications:
18. Possession of current and valid Community Safety Accreditation Scheme (CSAS) certificate is welcome. If not held CSAS security checks will be undertaken during mobilisation and the passing CSAS will be required during the first six months of probation period. Current and valid CSAS is a condition of continued Employment.
19. Full current manual driving license (provisional driving licences will not be accepted).
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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