Luxury Cruise Consultant Needed
My client known as the Rolls Royce of cruise only specialists, is seeking a Luxury Cruise Consultant to join them, focusing on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.
Job Description
Sales
* Answer telephones promptly and courteously, with a smile. We aim to answer all calls within three rings.
* Deal with enquiries professionally.
* Keep up to date with new products on the market, new brochures, special offers, etc.
* Maximise earning potential of each client by offering air upgrades, additional hotel nights, etc.
* Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls.
* Ensure clients' passports are up to date, visa and health requirements are advised, and clients are fully covered by insurance.
* Follow up on all enquiries, quotes, brochure requests by phone or email.
* Telephone selected clients with new cruise line information, event details, or offers.
* Proactively develop business through consistent follow-up of sales leads.
Administration
* Keep files and booking and client records fully up to date, ensure payments made, documentation passed on in a timely manner.
* Handle new enquiries adding names and email addresses to mailing list.
* Ensure presentation of all information is in accordance with company policies.
* Ensure client preferences, interests, details, etc. are added to client records.
* Ensure appropriate information is added to Knowledge Base.
* Assist with general office duties as required.
Customer Relations
* Attend and host ship visits.
* Attend and host client functions.
* Take a leading role amongst your colleagues at client events and for client consultations.
* Develop personal relationships with clients/suppliers.
* In the absence of the Reservations Manager, attend to customer relations issues.
Business Development
* Take an active role in proposing improvements to systems, products sold, and working practices.
* Be prepared to develop and act upon the proposals you make.
* Working with the Reservations Manager, help identify training needs and be proactive in addressing these needs.
* Assist and support the Reservations Manager with proactive and positive suggestions and ideas.
Package
Up to £35,000
Hybrid in London
Amazing travel benefits
Interested? Apply here or email kelly@traveltraderecruitment.co.uk
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