Administrative Officer for the Fracture Liaison Service
This post is a Fixed Term/ Secondment until 30/11/2026.
If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
We are seeking to appoint an enthusiastic, hardworking and organised individual to be a part of the Fracture Liaison Service (FLS). You will become a core member of staff within a friendly and supportive team, enabling the promotion of the FLS throughout the Health Board. The post holder will play a key role in helping the organisation drive forward improvements in quality and the care that our patients receive.
The FLS is a small team with offices located in each county. The team offers a friendly and supportive environment, and we meet regularly to discuss and share ideas. This is an exciting opportunity to shape this new service in the Health Board.
Main Duties of the Job
The post holder will work independently, responsible for assisting the department in general administration and secretarial duties, ensuring a professional and confidential service at all times. The post holder will also support appropriate additional roles to the FLS in the Unscheduled Care Directorate across the Health Board and have a key role in providing a link between FLS practitioners, wards, departments, GPs, and community staff. You will also be a point of contact for patients and their carers. The role requires someone who can deal with first-line enquiries, communicating and welcoming all levels of personnel within defined parameters, both internal and external, via phone, e-mail, and face to face. They will need to judge when to pass on queries and information to colleagues for more complex enquiries. The post holder is required to work on their own initiative, sometimes unsupervised, and will be flexible and adaptable in their role to the needs of the service.
The role may involve travelling to and working across other sites in support of service delivery.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About Us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire, and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health, and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private, and third sector colleagues, including our volunteers.
Job Responsibilities
The post holder will provide a range of administrative and secretarial duties including filing of clinical and non-clinical correspondence. Welcome staff to the department, guiding them to the appropriate room and answering general questions. Duties will also include typing, scanning, photocopying, and ordering office supplies. Maintain and keep databases up to date and provide information for reporting purposes as required.
Deliver routine training to colleagues on business systems in use within the department. Attend team briefs and other meetings. Prepare papers, record, and transcribe minutes/notes of meetings as required.
Solve delegated problems logically and make decisions appropriate to the level of work. Liaise in a professional manner with service users, relatives, carers, colleagues, clinicians, GPs, and other professionals.
The post holder will work independently in a way that ensures the delivery of a high-quality service, organizing work to meet the workload peaks and troughs throughout the working day, whilst ensuring deadlines and targets are met. Ensure workload is managed effectively and demonstrate flexibility in thinking, openness of mind, and readiness for frequent change. The post holder will respond appropriately to urgent instructions in a timely, accurate, and professional manner.
Adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post. May provide day-to-day supervision of staff.
Person Specification
Qualifications & Knowledge
* Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative/office skills and knowledge.
Experience
* Experience of working in an administrative/office environment.
* Familiar and competent with Microsoft IT packages, especially Word, Excel, and PowerPoint.
* Familiar and confident using email and searching the internet.
* Experience of working in a multidisciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary
£24,433 to £26,060 a year (pro rata if part-time)
Contract
Fixed term
Duration
2 years
Working Pattern
Full-time, Part-time
Reference Number
100-AC242-1124-A
Job Locations
Glangwili Hospital, Prince Philip Hospital
#J-18808-Ljbffr