MI & Insight Analyst (12 Month FTC) [757]
MI & Insight Analyst (12 month FTC) £40,000 ~ £45,000 + Corporate Benefits
This is a rare opportunity to join a newly created MI/Reporting team tasked with creating a new suite of reports, dashboards, and automations geared to provide detailed and impactful insights on operational performance, customer contact behaviour, and trends, from data sourced from contact centre technologies that capture and influence customer contact such as Telephony, WFM, IVR, Dialler, LiveChat, and Webforms.
You will be an experienced MI, Reporting, Data Analyst (ideally with some contact centre experience) with demonstrable hands-on capabilities with SQL, PowerBI, ETL, and ideally DAX. Alongside your technical prowess, you will thrive in a collaborative team environment, have exceptional presentation skills, and the ability to simplify the complex for 'non-technical' audiences and stakeholders.
Enjoy flexible hybrid working with 2 days per week onsite in modern offices in Manchester.
The salary range for this 12-month contract position is £40,000 ~ £45,000 + Broad Benefits.
Key Skills & Experience Will Include:
* Advanced report production and automation
* SQL – ETL/query data/extraction scripting/stored procedures
* Ability to take MI requirements and source system information & data from disparate platforms
* PowerBI – strong Data Modelling, Analytical, Reporting, and Visualisation skills
* Concise, professional, and effective interpersonal, presentation, and communication abilities
* Experience in the management, planning, and delivery of reporting solutions and methodologies
* A focused, organised & proactive approach with the ability to multi-task and complete tasks on time
Desirable Skills (but not essential):
* DAX
* Star Schema
* Contact Centre Technology Platforms (Telephony/IVR/Dialler/WFM/LiveChat)
Please register your interest in the MI & Insight Analyst position by applying as directed.
Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & WFM, Analytics, and Customer Communication Technologies.
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