The Vision-Box World… Join us on our exciting journey and become part of our innovative future At Vision-Box, you are empowered to be innovative, creative and hands-on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers. We have changed the way passengers travel through airports and travel hubs around the world and are driving the next phase of global innovation in biometric automation. We develop state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, delivering premium customer experiences and high-quality services to our customers. As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveler experiences. We establish identity through high-performance enrolment, verification, and authentication by enabling multi-directional data transactions and creating actionable intelligence. We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year. As an IT Ops Specialist, what are you going to do? Provide remote L2 support to our customers by responding to critical outages and high-priority incidents during core support hours. (0600-2300 on weekdays and 0900-1700 on the weekends) currently operating a shifted rota on a 1:3 basis) Occasionally work on planned upgrades and project work outside of the core operational hours. Respond to escalated incidents guide/perform break/fix activities when errors and faults occur, and provide root cause analysis to support ongoing system improvements. Define, contribute, and deliver routine system maintenance activities. Proactively identify faults remotely and work with the team and SMEs to deliver solutions. Configure, test, deploy and provide ongoing support for a variety of bespoke hardware and software solutions. Liaise with the service delivery team and proactively communicate with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved. Create, update and maintain documentation, contribute and deliver training. Be compliant with company policies including the use of IT Equipment, Health and Safety, Expenses, etc. What are the skills and professional experience we’re expecting from you? At least 5 years of professional experience performing a similar role. Must be currently holding or able to obtain SC clearance (5 years of background checks performed by the Home Office). Must have UK residency. Ability to work under pressure meeting customer SLAs and KPIs. Problem-solving, time management, and autonomy Good understanding of enterprise hardware (Servers, SAN storage, UPS) (Dell-certified desirable). VMware Administrator (Hands-on experience in installing, maintaining, and troubleshooting vSphere, Center, and Windows Server 2016, within a high availability environment, VCP Certification (minimum), relevant Microsoft Certifications MSCE/MSCA desirable. Ability to script and automate – (PowerShell) Network Administrator - Network support experience in a high availability environment, LAN & WAN architecture and CLI administration for Firewalls and switches like Dell, Fortinet or Cisco, L3 Switching basics (Ethernet, VLAN, trunking, xSTP, …), dynamic routing protocols (OSPF, BGP, MPLS, ISIS), DNS, DHCP, IPAM, NTP services) Good understanding of ITIL and significant exposure to Incident Management, Problem Management, and Change Management (desirable) Willing to understand and troubleshoot the Vision-Box portfolio (HW solutions – eGates, Kiosks, Portables, etc.) Proficient in English (written and spoken) Degree in “Information Systems Engineering”, "Computer Science" or similar (would be desirable). Some of the cool reasons to work with us: Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting-edge technology to Airports, Airlines, and Governments; Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact; We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers; We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.