An opportunity has arisen in our Access and Booking Team for an enthusiastic team player to join our call handling and administrative team to support the clinical services. The successful candidate will play an active role in supporting others to achieve the smooth day-to-day running of a busy office.
Duties undertaken will include processing referrals onto our Careflow system, booking appointments/admissions, and being part of the telephone service. You will reschedule patients as necessary due to changes in their clinical need or changing demands. Within these services, there are specialties that require general admin support, and full training will be given for these areas.
You will need to communicate via telephone and email with colleagues and other healthcare providers, always showing respect and kindness. You will need to be meticulous, organized, and able to manage your own workload. Communicating with patients to ensure that we are meeting their needs, you'll be a role model for the Trust values of being supportive, caring, open, and honest both to your patients and other colleagues.
Please be advised that this vacancy may close early upon receipt of sufficient applications.
The post will be responsible for the day-to-day coordination of various Consultant outpatient appointments, involving the allocation of patients to the Consultants' clinics based on clinical priority, waiting times, as well as general admin duties.
You should have excellent keyboard skills, knowledge of the Hospital Patient Administrative System (Careflow), and some experience working within an office setting. Good communication and telephone skills, along with the ability to work independently, are also essential.
Work Pattern: Monday - Friday 8.30 am - 5.00 pm
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Key Responsibilities:
1. Provide a comprehensive outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service.
2. Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics.
3. Responsible for booking all new and follow-up appointments in accordance with departmental procedures.
4. Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales.
5. Identify, attempt to resolve, and pre-empt situations which may result in a breach of access targets.
6. Regularly analyze waiting list information to ensure compliance with national waiting time standards.
7. Responsible for managing all Outpatient waiting lists to ensure accurate patient management.
8. Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient are discussed with the patient.
9. Ensure compliance with the two-week wait rule for all suspected cancer referrals.
10. Participate in the cover of work colleagues during their absences or at other times when required.
The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date.
This advert closes on Thursday 16 Jan 2025.
Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr