About
MAIN PURPOSE OF JOB:
* Provide technical support to staff via phone, email, remote desktop tools, or in person
* Install, configure, and maintain hardware (desktops, laptops, printers, etc.) and software
* Troubleshoot and resolve IT issues, escalating when necessary
* Set up user accounts, permissions, and passwords in line with company policies
* Maintain and update IT documentation and asset records
* Support the rollout of new applications, systems, and hardware
* Monitor and maintain network systems including Wi-Fi, VPN, and file servers
* Ensure compliance with IT policies, GDPR, and cybersecurity best practices
* Assist in backup, recovery, and disaster recovery planning
Essential
* Proven experience in an IT support role (1st or 2nd line)
* Good knowledge of Windows OS, Microsoft 365, and basic networking
* Understanding of Active Directory, user account management, and remote access tools
* Strong problem-solving and communication skills
* Ability to work independently and manage multiple priorities
Desirable
* Relevant IT certifications (e.g. CompTIA A+, Microsoft MTA/MCP, ITIL Foundation)
* Experience with cloud platforms (e.g. Azure, AWS)
* Knowledge of mobile device management (MDM) tools
* Familiarity with ticketing systems such as Zendesk, ServiceNow, or Freshdesk
Nice-to-have skills
* Active Directory
* Azure
* AWS
* ServiceNow
Work experience
* Systems Administrator
* System Engineer
* Desktop Support
Languages
* English
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