Summary
Join our team at M&S and play a pivotal role in delivering our community programme as part of our ESG strategy. As a key player in project management and delivery, and stakeholder relationships, you'll work closely with teams across our business to ensure our charity and community partnerships build our brand, make M&S a great place to work, and importantly make an impact in our communities.
If you're passionate about making a difference and thrive in a collaborative environment, we'd love to hear from you.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
* After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days!
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
* Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
* A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
Your key accountabilities will include:
* Responsible for the delivery and project management of the community programme. Implements our Community Framework with bronze, silver, gold level partnerships. Has a particular focus on overseeing the operational delivery of our new gold headline charity partnership with YoungMinds and its year-round plans, rigorous tracking of actions to drive delivery, working with teams in foods, clothing & home, marketing, and retail. Programme management of silver and bronze including Sparks charities, local fundraising, and BU charity partnerships e.g. Macmillan, Breast Cancer Now, Royal British Legion etc.
* Works very closely with the teams across Marketing, Colleague Comms, External Comms, Retail Activity & Comms, People Team, Public Affairs to ensure integrated plans are in place for engaging customers, colleagues, and media/opinion formers. Co-ordinate the Community Delivery Team (cross business working group) managing agendas, sending actions, and notes.
* Owns the process of charity donations - financial forecasts and tracking, ensuring finance has all the correct data to manage the payment of donations. Owns the reporting framework for M&S group-wide community investment and impact - being clear what is contributed (funds raised by customers/colleagues, cash and product donations, volunteering) and what the social impact is (meals donated/children and families supported). Manage the data and comms for the reporting - write the community sections for the ESG Report and the Annual Report.
* Work with legal and business areas to ensure customer solicitation statements and charity contracts are in place. Carry out due diligence on charity partners to ensure the business is compliant with our policies for charitable donation and brand reputation is protected.
* Manage requests and queries from within the business, colleagues, customers, and external partners. Owning our response to all queries and requests for charitable donations and ideas.
Who you are
Your skills and experience will include:
* Project management skills, delivery orientated, able to set clear expectations, track milestones, update a cross-functional stakeholder group, assess risks and develop solutions to ensure delivery happens as required and on time with quick escalation as required.
* Credible stakeholder and relationship building to drive delivery across the business, with clear written communication for effective meeting prep and follow up. External stakeholder management skills to filter opportunities relevant to business priorities and respond with sensitivity managing M&S's reputation and brand.
* Data and digital competency with strong numerical and excel skills to manage the financial reporting of donations. Verification checking skills to proactively identify issues and resolve discrepancies to ensure accurate tracking and reporting of charity donations (cash, product, time) working with finance and trading teams across the group.
* Proactive approach to work, a self-starter anticipating what needs to be done and driving actions to completion. Can-do attitude and ability to resolve issues quickly.
* Ability to manage multiple projects concurrently, with competing demands at pace and maintain resilience in a pressured environment.
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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