Who You Are You are a dedicated and compassionate individual who is committed to helping those experiencing homelessness. Your role is crucial in supporting applicants through the process of seeking housing assistance. What the Job Involves The job involves managing homelessness applications made to Liverpool City Council. This includes making decisions, maintaining contact with applicants, and making referrals to partner agencies. You will also carry out duties according to the Housing Act 1996 as amended and the Homelessness Reduction Act 2017. Skills Strong decision-making abilities Excellent communication skills Ability to collaborate with partner agencies Knowledge of the Housing Act 1996 and HRA 2017 Empathy and understanding towards individuals in crisis