Be the key contact for all IT related enquiries including clinical system. Set up and manage IT access for new starters, including Windows login credentials, NHS mail accounts, AccuRx and cloud-based telephone system. Configure and provide access to clinical system (EMIS Web) for new staff and multi-agencies working alongside the practices. Administer and support smartcard registration, activation and troubleshooting.
Maintain and update content on practice websites and social media platforms. Manage and publish relevant updates, announcements and patient communications online. Develop and maintain a working knowledge of the NHS App and its functionalities. Oversee clinical correspondence management within the practice including workflow documents, lab reports, emails and post.
Develop protocols to improve efficiency. Code clinical information in patient records using SNOMED codes in accordance with practice protocols and QOF (Quality and Outcomes Framework) requirements. Ensure clinical coding aligns with QOF indicators to support patient care and practice performance. Building and using searches to extract data for reporting, analysis and audit purposes.
Summarise and input key medical history, diagnoses and treatments into patient records. Ensure timely and accurate management of incoming GP2GP records. Supervise the daily activities of the admin team ensuring sufficient cover for timely completion of duties including managing annual and sick leave. Be involved in regular performance reviews.
Assist in recruitment and onboarding of new admin staff, ensuring proper training and integration into the team. Handle staff issues or concerns, escalate as appropriate while maintaining a supportive and respectful work environment. Implement and maintain practice policies and procedures.