Marshall Fleet Solutions (MFS) are currently recruiting for a Support Call Handler to handle external customer calls directing the calls to the relevant area of the business. Purpose of the position To be the front line call handler for all incoming calls and ensure the call is dealt with correctly and promptly Accountability Tasks: .Ensure all calls are answered in a timely manner within set KPIs Ensure call is directed to the relevant area of the business Raise all incoming breakdowns within IFS and allocate to the correct business area screens Support other areas of operations ie chasing PO Numbers, updating customers Support admin team with duties as required Capability Education Minimum - GCSE, Mathematics, English Experience Experience handling customer calls and enquiries Fleet/Automotive Experience Knowledge and Skills: Knowledge of the transport/automotive/refrigeration Industry Database management - Desirable Knowledge of IFS/R2C IT literate (Microsoft Office/strong Excel knowledge - Advanced level) - Essential Strong written & verbal communication skills to provide a professional approach to both external & internal contacts - Essential Meeting deadlines, task orientated and prioritization - Essential Methodical, systematic - Essential Excellent front-line customer handling skills, building relationships internal/external - Essential Strong attention to detail - Essential To be highly self-motivated - Essential