Technical Support Engineer – Heating
Technical Support Engineer required for a global leader of HVAC solutions. This is an exciting role that will lead to Technical Support Manager, Technical Manager, Technical Sales or similar within the business.
This is suitable for a Mechanical Engineer with knowledge of commercial or industrial heating systems
Package:
1. Salary starting at £45, depending on experience, increasing incrementally following probation and approximately every 6 – 12 month thereafter
2. Hybrid working
3. 33 days holiday
4. Private health insurance
5. Enhanced private pension
Responsibilities:
6. Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues
7. Diagnose and resolve technical problems with heating systems and associated equipment
8. Offer expert guidance on product installation, maintenance, and operation to clients and team members
9. Work closely with the engineering and sales teams to support customer needs and deliver solutions
10. Maintain accurate records of customer interactions and technical issues in the support system
11. Participate in product training sessions to stay updated on new technologies and industry trends
12. Assist with product testing and quality assurance processes as needed
13. Collaborate with the team to develop and improve support processes and documentation
Requirements:
14. Degree or diploma in engineering or a HVAC related field
15. Experience of HVAC or refrigeration design or R&D
16. Comfortable in a customer facing environment
WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.
WR is acting as an Employment Agency in relation to this vacancy.