Receptionist/Clerical Officer - Children's ED
Band 2
Main area: Women and Children's Grade Band 2
Contract: Permanent
Hours: Part time - 33 hours per week (24/7 roster)
Job ref: 387-WC-6479-NG-C
Site: Bristol Royal Children's Hospital
Town: Bristol
Salary: £23,615 pa pro rata
Salary period: Yearly
Closing: 17/01/2025 23:59
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The post holder will work within the Bristol & Weston NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.
The post holder will be required to work shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.
The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.
Previous applicants need not apply.
This vacancy may close earlier than advertised, if a sufficient number of applications are received.
Main duties of the job
* To register patients on the Careflow EPR clinical system
* Updating patients' demographic details when required.
* Issue Cas Cards for the clinical staff for triaging patients
* Answer reception telephone and deal with any queries
* With discharged paperwork, send out discharge letters to GP and Health Visitors.
* Prep notes for scanning
* Scan notes, upload to clinical system and quality check
* Book appointments for plastics clinic and Consultant review clinics.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Qualifications
* Educated to GCSE grade C or above (or equivalent) in English and Maths
Knowledge and Experience
* Previous receptionist experience in a healthcare or public setting
* Previous NHS experience
* Clerical/administrative experience including filing and/or reception work
Skills and Abilities
* Excellent/Professional telephone/reception manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines whilst maintaining a high standard of excellence
* Good IT skills including Microsoft packages
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently and as part of a team
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide, interviews should usually take place within 3 weeks of the closing date.
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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