How you'll make a difference In this role, you'll act as an SME as part of the team who owns the technical integration of defined services, providing second level support and deputising for the Service Operations Management Lead. You'll drive root cause analysis and permanent fixes for incidents, manage risks and perform maintenance to prevent service issues. You'll also provision, configure, and maintain infrastructure services, monitor performance and security, resolve operational issues, and automate routine tasks. What you'll bring Experience of maintaining working-level contact with suppliers and partners. Understands and collaborates on customer issues and solutions. Ability to engage and coordinate with SMEs to resolve complex issues related to customer requirements. Ability to contribute specialist expertise and share knowledge to assist others. Strong communication skills with the ability to articulate complex ideas to broad audiences in both formal and informal settings. What we offer in return Hybrid and flexible working arrangements to support a healthy work/life balance. An attractive reward and myTSB benefits package, giving you more of what matters to you. A diverse, energising and collaborative working environment. A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities. A career that's enriching and full of opportunities. If this sounds right up your street, come and join our team. We make things happen At TSB, we're transforming the service we provide our customers, and technology will be at the forefront of that change. It's an exciting transformation and we're investing in an enhanced in-house capability to deliver it - so, if you're a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.