How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
As Jaeger-LeCoultre Sales Associate, you will play a key role representing the Maison, building trustful relationships with clients, and achieving Sales Targets. Your main focus will be providing best possible Clienteling experience, generating sales and client satisfaction, while maintaining proper boutique operations as per company standards.
Key responsibilities:
Sales
1. Achieve and exceed personal targets (quantitative and qualitative)
2. Support Boutique team to achieve and exceed sales objectives
3. Ensure high levels of client satisfaction through excellent sales and after sales service skills (Sales Ceremonial)
Clienteling & CRM
4. Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships
5. Build Client strategy per client typology
6. Network within Selfridges environment to create sales opportunities for you and & your team members
Operations
7. Carry out administrative tasks such as: clients’ follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
8. Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
9. Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
Retail and Service Excellence
10. Anticipate clients’ specific needs
11. Represents the Brand inside and outside the Boutique
12. Strive to achieve both % NPS and Mystery shopping results
13. Ensure impeccable grooming standards according to guidelines
CS / Aftersales
14. Ensure highest level of service to After Sales Clients
15. Manage complaints and proactively follow up on the repair process from registration to collection
16. Ensures the timeliness of repairs taken in by the store
17. Strive to achieve conversion in CS to sales
Outreach
18. Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
19. Develop relationships within Selfridges ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
20. Participate to off-site events and clienteling activities organised by Marketing and event team
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
21. Effective interpersonal and communication skills
22. Competence in MS Office package (especially Excel) - Knowledge of SAP would be a plus
23. Passionate, pro-active, enthusiastic, agile learner
24. Ability to multitask and understanding of priorities
25. Excellent organisational skills
26. Detail-oriented focus in your approach to work
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected you will be contacted for an initial screening with the Richemont Talent Team
2nd Stage – Interview with the Boutique Manager
3rd Stage – Interview with the Human Resources Manager