Underwriting Support Team Leader
Location: Preston, Lancashire
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R2242
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential and thrive.
To do that, we’re mindful of staying true to the values that make us who we are and proud of what we do.
Team Leader
Based in Fulwood, Preston
£29,000 per year
Monday-Friday and fully onsite
Due to continued business growth, we are looking for a customer-focused and results-driven Team Leader to join our invaluable underwriting team within more2life.
This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.
Production of MI reporting and ongoing mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.
Main Duties:
* Lead a team of underwriters and underwriting support colleagues.
* Ensure that service levels are achieved on a consistent basis.
* Ensure that clearly defined processes and controls are documented and followed for all of the team's activities.
* Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.
* Support the personal performance and career development of all staff.
* Meet and exceed all team targets whilst supporting the wider targets for the business.
* Liaise with solicitors, valuers, brokers, and customers to secure documentation required to make responsible lending decisions.
* Keep fully up to date and conversant with lending criteria, products, and special schemes.
* Develop and maintain business relationships with key partners.
* Underwrite new business in line with more2life policies.
Skills and Experience:
* Experience of managing or leading a team within a call centre or office environment.
* Committed to quality; highly compliant.
* Attention to detail.
* Proactive and confident.
* Highly motivated, accurate, methodical, and able to prioritise effectively.
* Outstanding written and verbal communication skills.
* Excellent interpersonal skills.
* Strong sense of responsibility and urgency to deliver results.
* Flexible, approachable, and have a positive attitude.
* Experience of working in a fast-paced environment where accuracy is essential; previous experience in mortgage processing or a similar environment is highly advantageous.
Our Values:
Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true, and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops.
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