Our Children’s Care Group has an exciting opportunity for an enthusiastic and motivated individual to join our friendly team as a Call Handler / Administration Assistant. The team is responsible for the provision of an efficient and comprehensive administrative service for the Children’s Care Group.
The successful candidate will have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills. It’s important you can work effectively in a fast-paced office environment, handling large volumes of tasks, some of which may be challenging to deal with. You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. You must have the proven ability to work independently using your own initiative, as well as part of a team.
The essential requirements for this post are a good standard of education, Grade C or above in English and Maths GCSE or equivalent, or RSA stage II typing/word processing or equivalent qualifications, or have an equivalent level of experience. Experience of using Microsoft Office applications would be advantageous and experience of office procedures, i.e., filing, photocopying, message taking, typing, etc., is essential.
Key Responsibilities:
1. Provide a confidential, quality administrative service to an identified pathway within the Children’s Care Group as part of the Single Point of Contact Model.
2. Communicate effectively, accurately, and professionally, applying discretion and empathy where necessary, with written, telephone, and face-to-face contact with patients, visitors, other Trust staff, and external agencies.
3. Create and maintain up-to-date computerized patient records and recall systems on SystmOne.
4. Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
5. Provide an efficient and timely photocopying and scanning service to the team.
6. Maintain, scan, and file paper records and information as appropriate, in line with records management principles.
7. Assist in the production of high-quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports, etc.
8. Liaise between clients, professional staff, and other multi-agency partners e.g., Local authorities, Children’s Centres, Schools, GPs, and other partner agencies.
9. Deal with telephone inquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
10. Book appointments, assessments, and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on SystmOne.
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3700 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability, and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organization. Our goal is to employ those who share our passion for providing first-class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer, visit our website: workwithrdash.co.uk.
We are committed to inclusive cultures and really value people in our organization. View our Allyship video on YouTube to find out more: YouTube Video.
The main terms and conditions of service can be found here: Main Terms and Conditions.
Please view the attached job description and person specification to view the full details about the role.
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