Job Description
We are looking for an experienced IT professional to join our team as an IT Infrastructure Support Specialist. The successful candidate will be responsible for providing day-to-day technical support for our corporate and customer-managed IT infrastructure and projects.
Key Tasks
* Desktop and Laptop Configuration: Configure and maintain laptops and PCs according to internal and customer specifications.
* Network Administration: Assist with the administration of nominated customer IT equipment and networks.
* User Support: Provide support to company users, fault-finding and solving problems, and ensuring issues are logged within the Service Desk.
* Cyber Security Compliance: Work within the remit of cyber security policies and best practices.
Requirements
To be successful in this role, you will need:
* A HND/degree or equivalent in Computer Science or a related discipline, or at least 5 years of applicable experience working in a demanding environment within a busy 100+ user network.
* A broad range of technical skills, including diverse IT hardware and business applications.
* A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching.
* A sound technical knowledge of Windows Server 2019/2022 administration skills.
* A good understanding of IT Security, including anti-virus, hard drive encryption, and authentication.
* Experience of Microsoft Exchange and email services, such as spam filtering and cloud continuity/messaging services.
* Previous experience in 1st/2nd line support roles.
* The ability to achieve Security Clearance (SC/DV).
We estimate that the salary for this position is around £45,000 - £55,000 per annum, depending on experience and qualifications.
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