Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Director - Leasing & Operations ______________ JOB SUMMARY Vertus are looking to recruit a Property Management – Team Lead to join our team. Reporting directly to the General Manager you will be responsible for overseeing all aspects of property management for our residential apartments within our build to rent portfolio, ensuring high levels of customer satisfaction, operational efficiency, and financial performance. Annual Salary: Circa £55k Working Hours: Monday - Friday, 8.30am - 5.30pm Closing Date: 23rd April 2025 (candidates will have until 23:59 on 22nd April 2025 to apply) MAIN RESPONSIBILITIES Team Leadership & Management: Lead, mentor, and develop a high-performing property management team. Recruit, train, and onboard new team members. Set clear performance expectations and conduct regular performance reviews. Foster a positive and collaborative team environment. Conduct Audits of department performance. Maintain SOPs. Operational Excellence: Rent collection and arrears management. Maintenance and repairs coordination. Property inspections and condition reports. Unit Turn Management. Building and grounds maintenance. Health and safety compliance. Resident communications and engagement. Implement and maintain robust operational procedures and systems. Drive continuous improvement in operational efficiency and customer service. Conduct Audits of the teams performance to feed training needs and process improvements. Utility Management. Deposit Management. Energy Efficiency Management. Financial Performance: Maximize rental income and occupancy rates. Minimize operating expenses and maximize property profitability. Prepare and analyse reports. Monitor and control spend. Customer Service & Satisfaction: Ensure high levels of customer satisfaction among residents. Proactively address resident concerns and resolve issues promptly. Build strong relationships with residents and foster a positive community atmosphere. Technology & Innovation: Implement and utilise property management software and technology effectively. Explore and implement innovative solutions to improve operational efficiency and customer service. Regulatory Compliance: Ensure compliance with all relevant legislation and regulations, including landlord-tenant laws, health and safety regulations, and data privacy laws. PERSON SPECIFICATION Experience in a residential property management position is essential, with experience of working within a high end customer services environment. Level 4 Certificate in Residential Letting and Property Management or similar is essential. A detailed understanding of the principal aspects of legislation, relating to the management of Residential Property Law. Ability to lead and motivate a team. A self starter with ability to innovate and look for areas of improvement. Excellent IT Skills. Able to manage difficult conversations. An honest and trustworthy individual with an exemplary track record. The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf. Excellent communication and customer service skills. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.