Job summary Do you have extensive knowledge of Continuous Integration/Delivery concepts and tools in an AWS cloud environment, and would you like to see your work make a real difference? If so, the NHS Business Services Authority (NHSBSA) may have the opportunity for you We are looking for two innovative Lead Platform Engineers to join our talented team in Newcastle. If successful, you will be a key member and have a voice in supporting our NHS Jobs team or Core Platform team. Your experience will be key for coaching and mentoring our DevOps community, whilst you assist with the promotion of the DevOps delivery methods in addition and strategic direction of the tools, processes to support the NHSBSA build and run great digital services for the people of the UK. The role requires an equal balance of technical expertise, hands on involvement with CI methods and tools, cloud infrastructure and platforms and excellent interpersonal skills. You will be responsible for delivering, supporting and continually enhancing the cloud environment within AWS for hosting NHSBSA services. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts Main duties of the job Operate as a Subject matter expert (SME) for DevOps capability in a Hybrid ICT multi-mode, multi-supplier deployment model covering hybrid cloud, converged infrastructure, cloud management, orchestration, monitoring, and automation tools Act as a coach and mentor by refining, contributing, and collaborating with our DevOps community to develop the knowledge and skills throughout the organisation Manage, govern, evaluate, implement process, and advocate tooling for DevOps utilising open-source solutions across the full spectrum, including:- Code repository and build management- Monitoring- Code quality checks- Infrastructure as code- Configuration management- Cloud platforms and managed services provided by third parties Design and direct all aspects of DevOps/Continuous Delivery for IT systems build/change projects and application support activities. Define, develop, contribute to and support key operational processes, including change, problem, incident, and demand management to ensure Platform meets regulatory/governance, financial and customer requirements. Effectively communicate complex technology concepts and solutions to all disciplines and levels across the stakeholder base. Advising stakeholders on best practices for applying DevOps and Continuous Delivery processes and technology. Research and adapt new practices and approaches to DevOps and implement where appropriate. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work. We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more. Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We are people connected to care. Date posted 14 March 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Contract Permanent Working pattern Full-time Reference number 914-BSA7028150 Job locations Stella House Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY Job description Job responsibilities In this role, you are accountable for : Platform Operations 1. Operate as a Subject matter expert (SME) for DevOps capability in a Hybrid ICT multi-mode, multi-supplier deployment model covering hybrid cloud, converged infrastructure, cloud management, orchestration, monitoring and automation tools. 2. Manage, govern, evaluate, implement process and advocate tooling for DevOps utilising open source solutions across the full spectrum, including: Code repository and build management Monitoring Code quality checks Infrastructure as code Configuration management Cloud platforms and managed services provided by third parties 3. Design and direct all aspects of DevOps/Continuous Delivery for IT systems build/change projects and application support activities. 4. Define, develop, contribute to and support key operational processes, including change, problem, incident and demand management to ensure Platform meets regulatory/governance, financial and customer requirements. 5. Effectively communicate complex technology concepts and solutions to all disciplines and levels across the stakeholder base. 6. Advising stakeholders on best practices for applying DevOps and Continuous Delivery processes and technology. 7. Leading environment support, technology architecture and infrastructure design activities for DevOps/Continuous Delivery aspects. 8. Research and adapt new practices and approaches to DevOps and implement where appropriate. 9. Lead, manage, coaching, mentor and develop individuals. Refine, contribute and collaborate with our DevOps community to develop the knowledge and skills throughout the organisation. Advocate and champion the principles of Continuous Delivery, DevOps and Agile delivery throughout the NHS Business Service Authority. 10. Actively seek out and participate in communities of practice with the wider NHS and Government organisations for knowledge and best practice sharing. 11. Advocate and champion the use of open source technologies, collaboration and design principles within the authority. 12. Participate in Level 3 support activities for Platform/Cloud technologies. 13. Participate in Level 2 & 3 support activities for Platform/Orchestration and Automation technologies. 14. Lead sprint planning sessions as the subject matter expert for DevOps to ensure products are built with quality of service, security, elasticity, automation and controls included at the inception stage and throughout projects. In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Encourage an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. 6. Have SC clearance or willing to undergo clearance following appointment to post. Working relationships Responsible to :Application Platform Manager Responsible for : Platform Services / Platform Engineers Key relationships and connections: 1. Programme and Project Managers 2. Operations Platform staff 3. ICT Project teams 4. Business Solutions and Service Operations staff 5. Third Party suppliers, internal and external stakeholders Job description Job responsibilities In this role, you are accountable for : Platform Operations 1. Operate as a Subject matter expert (SME) for DevOps capability in a Hybrid ICT multi-mode, multi-supplier deployment model covering hybrid cloud, converged infrastructure, cloud management, orchestration, monitoring and automation tools. 2. Manage, govern, evaluate, implement process and advocate tooling for DevOps utilising open source solutions across the full spectrum, including: Code repository and build management Monitoring Code quality checks Infrastructure as code Configuration management Cloud platforms and managed services provided by third parties 3. Design and direct all aspects of DevOps/Continuous Delivery for IT systems build/change projects and application support activities. 4. Define, develop, contribute to and support key operational processes, including change, problem, incident and demand management to ensure Platform meets regulatory/governance, financial and customer requirements. 5. Effectively communicate complex technology concepts and solutions to all disciplines and levels across the stakeholder base. 6. Advising stakeholders on best practices for applying DevOps and Continuous Delivery processes and technology. 7. Leading environment support, technology architecture and infrastructure design activities for DevOps/Continuous Delivery aspects. 8. Research and adapt new practices and approaches to DevOps and implement where appropriate. 9. Lead, manage, coaching, mentor and develop individuals. Refine, contribute and collaborate with our DevOps community to develop the knowledge and skills throughout the organisation. Advocate and champion the principles of Continuous Delivery, DevOps and Agile delivery throughout the NHS Business Service Authority. 10. Actively seek out and participate in communities of practice with the wider NHS and Government organisations for knowledge and best practice sharing. 11. Advocate and champion the use of open source technologies, collaboration and design principles within the authority. 12. Participate in Level 3 support activities for Platform/Cloud technologies. 13. Participate in Level 2 & 3 support activities for Platform/Orchestration and Automation technologies. 14. Lead sprint planning sessions as the subject matter expert for DevOps to ensure products are built with quality of service, security, elasticity, automation and controls included at the inception stage and throughout projects. In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Encourage an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. 6. Have SC clearance or willing to undergo clearance following appointment to post. Working relationships Responsible to :Application Platform Manager Responsible for : Platform Services / Platform Engineers Key relationships and connections: 1. Programme and Project Managers 2. Operations Platform staff 3. ICT Project teams 4. Business Solutions and Service Operations staff 5. Third Party suppliers, internal and external stakeholders Person Specification Personal Qualities, Knowledge and Skills Essential Considerable design and implementation of Continuous Delivery and/or DevOps solutions or architecture patterns. Significant working knowledge and understanding of Cloud and Infrastructure automation and orchestration Experience and insight of Technical leadership for Infrastructure Monitoring and Automation for the internal Cloud Platform and associated Hybrid IT deployment models Develop and maintain consistent standards and roadmaps Extensive experience with approaches and tooling for automated build, delivery and release of software Must be able to code proficiently in at least one of the current generation programming languages (Terraform) or scripting languages such as Bash and Shell scripting Proven capability in managing technology implementation of projects and support/CI activities and in presenting to / working with stakeholders at every level of seniority and technical background. Experience of supporting and implementing the use of industry best practices Desirable Development experience Traditional infrastructure support and configuration Demonstrable ability to deal with senior management level stakeholders Experience Essential Defining and managing the roadmap for implementation of DevOps in an established operation. The use of Public/Private cloud and Virtualisation Technologies Producing, supporting and maintaining products in a multi-mode, multi-supplier managed service context. Interpreting, understanding and solving complex technical problems. Researching and implementing solutions leveraging open source components. Working in an agile development environment or multi-disciplinary team Scaling high-traffic websites and/or high volume transaction processing and analysis services Service support - the use of DevOps, Continuous Delivery and ITIL concepts to lead an effective support operation Strong demonstrable Linux and/or Windows administration experience Managing and developing individuals including progress monitoring, performance and reporting Desirable Contributing to open source projects and engaging in the open source community. Designing and developing micro services Qualifications Essential Degree/equivalent or significant experience working within a DevOps delivery environment. Desirable ITIL Agile Scrum TOGAF Person Specification Personal Qualities, Knowledge and Skills Essential Considerable design and implementation of Continuous Delivery and/or DevOps solutions or architecture patterns. Significant working knowledge and understanding of Cloud and Infrastructure automation and orchestration Experience and insight of Technical leadership for Infrastructure Monitoring and Automation for the internal Cloud Platform and associated Hybrid IT deployment models Develop and maintain consistent standards and roadmaps Extensive experience with approaches and tooling for automated build, delivery and release of software Must be able to code proficiently in at least one of the current generation programming languages (Terraform) or scripting languages such as Bash and Shell scripting Proven capability in managing technology implementation of projects and support/CI activities and in presenting to / working with stakeholders at every level of seniority and technical background. Experience of supporting and implementing the use of industry best practices Desirable Development experience Traditional infrastructure support and configuration Demonstrable ability to deal with senior management level stakeholders Experience Essential Defining and managing the roadmap for implementation of DevOps in an established operation. The use of Public/Private cloud and Virtualisation Technologies Producing, supporting and maintaining products in a multi-mode, multi-supplier managed service context. Interpreting, understanding and solving complex technical problems. Researching and implementing solutions leveraging open source components. Working in an agile development environment or multi-disciplinary team Scaling high-traffic websites and/or high volume transaction processing and analysis services Service support - the use of DevOps, Continuous Delivery and ITIL concepts to lead an effective support operation Strong demonstrable Linux and/or Windows administration experience Managing and developing individuals including progress monitoring, performance and reporting Desirable Contributing to open source projects and engaging in the open source community. Designing and developing micro services Qualifications Essential Degree/equivalent or significant experience working within a DevOps delivery environment. Desirable ITIL Agile Scrum TOGAF Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY Employer's website https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)