Temporary Colleague Services Assistant/Admin – Human Resources
Job Ref: N Tyneside 5184515113427
Pay Rate: £13.69 per hour PAYE
Hours per week: 35-37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 6 months
City: Newcastle upon Tyne
Under the direction of Colleague Services Team Leader, the role is responsible for completing administration relating to the colleague lifecycle from new starters to leavers. This role will provide a high level of customer service to a range of internal customers, ensuring relevant administration is completed in a timely manner to ensure employee records are kept up to date and colleagues are paid accurately and on time.
Key Responsibilities:
1. Complete all required administration in relation to the colleague life cycle including drafting letters and maintaining accurate colleague records.
2. Ensure the HR system is accurately maintained and workflows for all people and payroll information is managed.
3. Process changes to records, send and record confirmation paperwork.
4. Process all data relating to absence and leavers to relevant deadlines.
5. Complete all calculations relating to payroll, deductions and pensions, ensuring these are accurate and making any necessary adjustments.
6. Support Colleagues and Directorates with queries relating to people changes and payroll.
7. Interpret data from the HR system as and when required, producing relevant reports.
8. Meet relevant KPIs and SLAs.
9. Provide guidance and information to managers and colleagues on policies, terms and conditions, and payroll where necessary.
10. Carry out project work as and when required.
11. Ensure Council-wide and job-specific training is completed as and when required.
12. Assist in training and mentoring new and existing members of the team.
Qualifications:
1. Good general education with a minimum of 4 GCSE at grade C or above including Maths and English.
Skills & Experience:
1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
2. Experience of using an HR and Payroll system.
3. Background in providing help, advice, and information to customers.
4. Experience of gathering, organising and managing information.
5. Experience of administrative routines.
6. Understanding of processing tasks including recalculations, salary, national insurance, tax, underpayments, and overpayments.
7. Demonstrate ability to provide high standards of customer care.
8. Ability to input, extract and interpret information from manual and computerised information sources.
9. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
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