Housing Assistant (Scale 6)Department: The Economy DepartmentReports to: Housing ManagerLocation: HammersmithHours: Full-time (variable shifts may apply, including occasional evenings)Shape Communities and Empower Residents!We’re seeking a proactive Housing Assistant to support our Tenancy Management Team in delivering exceptional estate services. If you’re passionate about fostering resident satisfaction, ensuring compliance, and driving impactful solutions, this role offers a chance to grow within a collaborative council environment.Your Key Responsibilities:�? Tenancy & Estate Management SupportAssist Housing Officers with estate inspections, tenancy verification checks, ASB management, and fire risk assessment follow-ups.Support the void and rehousing process: coordinate with property services, conduct property viewings, and prepare sign-up packs for new tenants.Manage tenancy change applications, ensuring paperwork and documentation are complete for assessment.?? Resident Engagement & Service DeliveryProvide high-quality face-to-face reception services, resolving enquiries at first contact or directing to relevant officers.Assist tenant/resident associations with administrative tasks (e.g., photocopying, event coordination).Attend home visits, meetings, and community events (occasional evenings required).?? Systems & AdministrationOperate council IT systems to maintain accurate records, update databases, and retrieve information efficiently.Collaborate with ...