Job Description
A major commercial vehicle manufacturer is looking to employ a Service Advisor to manage their service desk ,dealing with clients, customers and the workshop.Role: Service Advisor Location: ReadingBasic salary :£28,000 - £32,000 depending on experienceOvertime: Overtime is available paid at 1.3 x hourly ratesBenefits: 25 Days Annual Leave + Bank Holidays. Company Pension & Healthcare Scheme upon successful completion of Probationary Period.Hours: - 07:00 - 16:00 mon - fri with a 30 minute unpaid lunch break. 1 in every 3 Saturday mornings 8am to 12pm, paid as overtime.Key Tasks:Customer Satisfaction: To assist management in implementing and maintaining effective processes toachieve the highest possible customer satisfaction levels in excess of the manufacturer national averageTo control and maximize service & repair bookings.
Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on scheduleGenerating Gross Profit: To deliver gross profit in line with the business plan by maximising the number ofhours sold, driving revenue per transaction, ensuring 100% adherence to the process and motivatingproduct salesWorkshop Loading: To distribute and control the issue of work to the Technicians to maximise quality andoverall efficiencyDocumentation Quality: To ensure the accurate completion of all relevant documentation for each repairManufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards areadhered to at all timesHealth and Safety: To ensure that a safe working environment is maintained in line with the Company's Health& Safety policy and that general housekeeping and appearance are maintained at a high standardRespond to telephone and walk-in enquiries by greeting customer with the appropriate salutationTo take bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.To validate & update marketing records for existing customers or create record for new customersUse workshop loading tool to schedule and ensure maximum workshop utilization and profitability through scheduled maintenance, repair, Service 24h and vehicle rebook work, ensuring that work is capable of completion in line with customer's requirements.Use workshop loading tool to keep customers updated at all timesManage the cash account and ensure cash payments are taken before releasing vehicles.To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy vehicles and collection and delivery drivers.Good basic administrational knowledgeDemonstrably numerate and literateShould possess good customer relations skill to adapt to customers individual requirements whilst safeguarding company interestsShould possess a calm and even temperamentAbility to work effectively within a team environmentAbility to handle pressure without it affecting working relationships and effectivenessShould possess excellent listening skillsShould possess strong self-organizational skillsAbility to work positively with manufacturer representativesEXPERIENCE REQUIRED: Experience in any Car, Light commercial or commercial vehicle environment, LCV, HGV, Fleet, van, car or any automotive sector. Would proffer light commercial or Commercial sector experience in any capacity, but not essential. Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them.TPBN1_UKTJ