Job summary Due to client expansion, an opportunity has arisen to expand our Finance and Recall team to now include a Finance and Recall Manager. As the Finance and Recall Manager, you will have oversight of both teams and will work to develop standardised and effective processes. Your role will involve hands on support with processing and finalising management accounts for month end and prepping clients payroll; assisting team members and the wider business with their queries and dealing with finance and recall related queries both for day-to-day activities and for year end. As a Finance and Recall Manager you will be responsible for: Managing an effective and motivated team, ensuring they receive all support, guidance and training they require to achieve both individual and team targets including providing in house training and mentoring. Ensuring Clients and the Company's own accounts are submitted accurately within deadlines. Ensuring and as necessary participating in bookkeeping activities for clients to maintain timely input of all financial data into the online accounts packages used. Ensuring monthly payrolls are completed timely and accurately, reviewing for errors or omissions. Developing and maintaining strong and effective working relationships across all areas of the business to build professional standing. Holding regular 1 to 1's with the teams to manage individual and team performance, including annual appraisals in line with policies Review and approve all team overtime, annual leave and TOIL requests Managing sickness absences for the team in line with company sickness management policy Hold regular staff meetings to ensure practice, system and national developments are disseminated and staff can raise issues and feedback to managers Attend Company monthly Operations meetings Work closely with other members of the BPC management on vaccination projects such as COVID and Flu. Monitor and support practice performance against national and local targets, including QoF, QIS, Screening and Immunisation programs, Enhanced Service standards and Prescribing measures for clients Monitor patient feedback measures including the Friends and Family test, patient surveys feeding back to relevant clients / BPC staff Process improvement and standardisation across clients as appropriate Working closely with your Line Manager, the Finance Director on projects and updates as required. Involvement in recruitment as required Liaison with NHS Pensions, PCSE, Accountants teams as necessary Undertake any relevant training in-house or externally as required