Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.
Our client is looking for an enthusiastic and motivated person who has a real flair for technology mixed with a passion for providing exemplary service to our customers.
You will facilitate communication between your schools and the company, keep up to date with what services they can offer, and manage the accounts of your customers.
You will be confident and competent in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users, and resolving identified technical problems. You will also have knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will have at least 1-2 years' experience in working in a previous ICT Technician/1st Line support role, preferably in the education sector, although not essential.
Responsibilities:
* To work effectively as part of a team
* Respond to requests for ICT support in accordance with Help Desk procedures and priorities.
* Assist in the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
* Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware)
* To provide effective communication to school staff and work colleagues
* To identify and pass on sales opportunities
The role is offered on a full-time basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks.
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