Direct message the job poster from Harris and Zei
Founder & CEO at Harris and Zei (Manufacturers of tailored garments, Made in England, London).
Harris and Zei
Location: 10-12 Ratcliffe Cross Street
Employment Type: Full-time
About Us
Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments across multiple locations. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry.
We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences and be part of our growth.
Key Responsibilities
Customer Experience
* Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.
* Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.
* Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.
Sales And Business Development
* Drive sales through strong client relationships and ensuring an exceptional in-store experience.
* Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.
* Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.
Operations Management
* Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.
* Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.
* Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.
* Ensure that all customer orders are processed accurately and delivered within agreed timelines.
* Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.
* Conduct regular training for staff to ensure product knowledge and customer service excellence.
* Set and monitor performance metrics for the team, providing feedback and support as needed.
* Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.
* Coordinate special promotions or events to drive foot traffic and increase sales.
* Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.
* Implement cost control measures and ensure profitability by managing resources efficiently.
Skills & Qualifications
* Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.
* Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.
* Customer Service: Strong interpersonal and communication skills with the ability to provide high-end, tailored customer experience.
* Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
* Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
* Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
* Problem-Solving: Capable of handling customer inquiries, issues, or complaints professionally and efficiently.
What We Offer
* Competitive salary with performance-based bonuses.
* Opportunity to work with a luxury brand and high-end clientele.
* Ongoing training and professional development opportunities.
* Employee discounts on made-to-measure garments and accessories.
How To Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Apparel & Fashion
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