Company Description
Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which are 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.
Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre, Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en suite, are divided between two buildings, each with an entirely different character.
It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.
Job Description
As Food and Beverage Team Leader, your primary focus will be to ensure that all aspects of F & B and Meeting and Events are provided to the agreed standard in a timely manner.
In this role, you will act as the greatest ambassador to our hotel, playing a fundamental part in the Food and Beverage and Meeting and Events experience of our guests. You will be well organised with the ability to work well under pressure, showing excellent response and reactive skills to fluctuating levels of operational demands. This role would be ideal for someone who enjoys being the focal point of guest interaction and truly enjoys delivering top class service to guests.
A little bit more about what you will be doing:
1. To ensure that the catered event is serviced in the appropriate manner, liaising with the kitchen to make sure guests' expectations are exceeded.
2. Managing the team in the absence of the Operations Manager or F & B Manager.
3. Training and developing the Banquet team.
4. Assisting the Operations Manager or F & B Manager to ensure all events are correctly set up and organised.
5. Ensuring that rooms for private dining are set up in a timely manner to the agreed standard as per the BEO or the Client’s wishes.
6. To ensure the stock of china, glass and other inventory is on site, ready for use, and sufficient to meet the demands of the business.
7. To ensure that the private dining rooms are cleared down immediately after use and set up ready for the next day’s business.
8. To be self-managing in the control and the monitoring of these items to maximise profitability.
9. Assist in leading, mentoring and training the Food & Beverage Operations team.
10. Supervise and delegate duties.
11. Ensure brand standards are maintained.
12. Liaise with the kitchen to ensure the highest standard of food quality and visual appeal.
Qualifications
1. Experience in a similar position is essential.
2. Customer service focused.
3. Team player with outstanding interpersonal skills with the ability to communicate with all levels of stakeholders.
4. Service oriented with an eye for detail, passion, and innovation for Food & Beverage.
5. Good presentation and influencing skills.
6. Flexible and able to embrace and respond to change effectively.
7. Self-motivated and energetic, able to set priorities.
8. Commitment to professional values – brand conscious.
Additional Information
1. Training and development programmes.
2. Discount card to be used in Accor hotels worldwide.
3. Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
4. Meals on duty.
5. Uniforms and dry cleaning.
6. Recommend a friend scheme.
7. Employee Advisory Service.
8. Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.).
Must be eligible to live and work in the United Kingdom at the time of application.
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