Job summary An opportunity has arisen for an efficient Senior Receptionist who is passionate about delivering excellent customer care. If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a flexible attitude towards your work and then you could be the person we need. As a Senior Receptionist you will also need to work and correspond closely with the Outpatient Reception Supervisor. This role will include Outpatient Reception cover across PRUH, Orpington and Beckenham Beacon Hospitals so the successful candidate must be willing and able to travel. Main duties of the job The ideal candidate must possess excellent interpersonal, communication and customer service skills. Duties will include the reception of patients into clinics, making clinic appointments, answering the phones and dealing with members of the public. You will have experience of working in a team and must be prepared to be flexible, working within the demands of a very busy department which provides a patient-focused service. A willingness to learn new skills and support service developments are essential. Most of the work is computed based so a good knowledge of general use of computers would be required for applicants. About us King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Date posted 19 March 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum, inc HCA Contract Permanent Working pattern Full-time Reference number 213-PRUH-7084779 Job locations Princess Royal University Hospital & SOUTH SITES Farnborough Common Orpington BR6 8ND Job description Job responsibilities Main Duties and Responsibilities: o To welcome and receive all patients and visitors as first point of contact on behalf of the Trust effectively and courteously. Taking appropriate details and completing patient contact forms at the initial visit. o To give general advice about the services, where to refer and how to access services to both patients and health care professionals. o To take phone calls from other health care professionals and the general public, referring on as necessary. o To accurately take and document messages for the multidisciplinary team o To show visiting staff around the area and give an outline of the service provided by Outpatients as necessary. o To signpost patients to relevant departments as necessary e.g. Bloods and x-ray o To be flexible and able to cover any Outpatient Clinic area within the South Sites, whether it be PRUH, Orpington or Beckenham Beacon Hospitals. o Supervise workloads of band 2 admin staff alongside the Band 4 Reception Supervisor recommending improvements or corrective actions where appropriate to facilitate the efficient and effective running of the department. o To generate patient accounts as necessary on the EPIC system and make appointments, booking patients in and out of clinics. o To make, cancel or rebook appointments for specialist nurses and consultants, via telephone, letter or in person. o To be involved in the computerisation of systems, including entering and updating of patient data and to retrieving data from the computer as requested. o To maintain the appointments system and records ensuring follow up as requested, including those who fail to attend. o To organise additional services for patients as required, such as interpreters and transport o To undertake the full range of general office duties, including photocopying of standard letters and educational material. o To assist when required the OPAC Team with bookings, calling patients or rescheduling patients o To assist the PIU Team with booking in Patients for Infusions and printing of labels o To actively participate in the Team Meetings. o Liaise with the Band 4 Outpatient Reception Supervisor and the outpatient systems and e-RS manager concerning the cancellation or changes of clinics in accordance with agreed procedure. o Work in partnership with other supervisors within the team to plan and co-ordinate schedules and information for reports. o To ensure requests for leave are authorised by the Band 4 Outpatients Reception Supervisor and sufficient clerical cover is maintained. o To bring to the attention of the Outpatient Receptions Supervisor concerns in relation to sickness absence. o Ensure all staff mandatory training is completed and up to date o Work as part of a team to ensure that both the team and individual performance targets are met and maintained. Practice a flexible approach to working methods to ensure that team targets are met and maintained. Job description Job responsibilities Main Duties and Responsibilities: o To welcome and receive all patients and visitors as first point of contact on behalf of the Trust effectively and courteously. Taking appropriate details and completing patient contact forms at the initial visit. o To give general advice about the services, where to refer and how to access services to both patients and health care professionals. o To take phone calls from other health care professionals and the general public, referring on as necessary. o To accurately take and document messages for the multidisciplinary team o To show visiting staff around the area and give an outline of the service provided by Outpatients as necessary. o To signpost patients to relevant departments as necessary e.g. Bloods and x-ray o To be flexible and able to cover any Outpatient Clinic area within the South Sites, whether it be PRUH, Orpington or Beckenham Beacon Hospitals. o Supervise workloads of band 2 admin staff alongside the Band 4 Reception Supervisor recommending improvements or corrective actions where appropriate to facilitate the efficient and effective running of the department. o To generate patient accounts as necessary on the EPIC system and make appointments, booking patients in and out of clinics. o To make, cancel or rebook appointments for specialist nurses and consultants, via telephone, letter or in person. o To be involved in the computerisation of systems, including entering and updating of patient data and to retrieving data from the computer as requested. o To maintain the appointments system and records ensuring follow up as requested, including those who fail to attend. o To organise additional services for patients as required, such as interpreters and transport o To undertake the full range of general office duties, including photocopying of standard letters and educational material. o To assist when required the OPAC Team with bookings, calling patients or rescheduling patients o To assist the PIU Team with booking in Patients for Infusions and printing of labels o To actively participate in the Team Meetings. o Liaise with the Band 4 Outpatient Reception Supervisor and the outpatient systems and e-RS manager concerning the cancellation or changes of clinics in accordance with agreed procedure. o Work in partnership with other supervisors within the team to plan and co-ordinate schedules and information for reports. o To ensure requests for leave are authorised by the Band 4 Outpatients Reception Supervisor and sufficient clerical cover is maintained. o To bring to the attention of the Outpatient Receptions Supervisor concerns in relation to sickness absence. o Ensure all staff mandatory training is completed and up to date o Work as part of a team to ensure that both the team and individual performance targets are met and maintained. Practice a flexible approach to working methods to ensure that team targets are met and maintained. Person Specification Reception Work Essential ECDL or Equivalent Experience 3 A-C GSCEs or equivalent standard of education in English and Mathematics/or equivalent work based experience Experience of working in a customer focused environment Desirable Experience in use of any appointment/patient administration system Experience of supervising staff Person Specification Reception Work Essential ECDL or Equivalent Experience 3 A-C GSCEs or equivalent standard of education in English and Mathematics/or equivalent work based experience Experience of working in a customer focused environment Desirable Experience in use of any appointment/patient administration system Experience of supervising staff Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name King's College Hospital NHS Foundation Trust Address Princess Royal University Hospital & SOUTH SITES Farnborough Common Orpington BR6 8ND Employer's website https://www.kch.nhs.uk/ (Opens in a new tab)