Job title: ITSM & EUC Team Lead
Location: Stevenage, UK
Security Clearance: SC clearance required/must be able to attain a minimum level of UK security clearance.
About the role
This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure.
You’ll be integral to our mission of crafting a seamless, powerful platform that empowers the public sector with the talent to navigate an evolving digital landscape.
This role specifically focuses on leading the ITSM (IT Service Management) and EUC (End User Computing) functions, ensuring seamless service delivery and maintaining optimal end-user support with a strong emphasis on VDI (Virtual Desktop Infrastructure).
What you’ll be doing:
* Leadership of ITSM and EUC teams.
* Management of ITSM processes via ServiceNow.
* Optimization of VDI technology and end-user support.
* Policy creation and process implementation for IT operations.
* Stakeholder collaboration for service excellence.
* Reporting and performance improvement using data analytics.
* Compliance with security and regulatory standards.
* Team skill enhancement through structured programs.
You will have the following experience:
* Proven leadership experience in ITSM and EUC functions.
* Proficiency in ServiceNow for ITSM, with configuration expertise.
* Strong understanding of VDI technologies.
* Knowledge of ITIL practices and implementation.
* Experience in security-clearance-required environments (preferred).
* Corporate experience in ITSM and EUC team leadership.
* Hands-on ServiceNow management.
* Deployment and maintenance of VDI technology.
* TIL process implementation.
Mission
Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.