Job Description What’s it all about? A position has become available for a full time Sr. Site Reliability Engineer in the Product Reliability Engineering team within Visa’s Technology division. This team is responsible for provision of 2nd Level technical application support for a range of Unix-based systems. These systems are mainly API applications developed in a variety of open-source technologies including Unix, Java, Hadoop, Postgres, NoSQL etc. In this role you will be responsible for supporting our production transaction processing systems. These systems are truly the backbone of our business and process millions of transactions daily across the globe including some of the most prestigious organizations. Essential Function: What we expect from you, day to day… Responsible for supporting and ensuring the stability of the applications. Change, Incident and Problem management according to Visa guidelines. Participate in change planning, deployment and review. Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation. Write and maintain scripts to monitor system functionality and performance. Write scripts to automate multiple manual tasks. Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. Apply code and operation break fixes and other proactive maintenance activities Will evaluate the issues reported by Visa clients in order to provide ongoing solutions. Participate in on call rotation as assigned by manager. Facilitate and attend meetings for Business and Information Technology initiatives. Write and maintain programs and scripts to achieve Information Technology objectives. Provide extended support if needed and work with offshore teams to facilitate around the clock support for applications and services. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.