Job summary University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job Are you passionate about customer service? Are you experienced in all aspects of administration and office management? Do you have strong leadership skills? Are you able to support and develop a team? An exciting and challenging opportunity has arisen within our Breast service based at the Princess Anne Hospital. It is a 10 month secondment or fixed term covering maternity leave from March 2025 to the end of December 2025. You will be responsible for the admin team within the breast cancer and symptomatic service. The successful candidate will be working in a busy fast paced environment so you will need excellent organisational skills with the ability to prioritise a varied workload. Strong leadership skills are essential as you will be managing a large team of administrators daily.We are a friendly and dedicated team within the Princess Anne Hospital ensuring that our patients are always a priority. This role requires a dedicated and motivated manager to join our specialist admin team and lead the team forward with our ongoing service developments. You should also enjoy working with and meeting new people as you will be part of a varied multidisciplinary team and will have some direct patient contact. About us As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service.UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 5 Salary Depending on experience £29,970 - £36,483 per annum pro rata Contract Fixed term Duration 10 months Working pattern Part-time Reference number 188-AC040125 Job locations Princess Anne Hospital Southampton SO16 5YA Job description Job responsibilities We are looking for a dynamic, energetic, and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You must have a caring and courteous manner with a thorough understanding of good customer service. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. Experience in our services is an advantage, however, versatility, initiative and attention to detail are essential. You will be expected to undertake a wide range of roles and responsibilities which include: Working on validation reports for W&N performance, this includes using excel and various trust IT systems daily. Clinic management. Be responsible for managing an administration team always following the relevant policies and procedures. You will be accountable for all administrative services, ensuring local and national targets are met and highlighting and managing capacity issues as they arise. Supporting and implementing all aspects of transformation within the outpatient setting. The working hours are 30 hours over 5 days Monday to Friday. Week 1- 8am to 2pm Week 2 11am -5pm. If you feel you have the ability and skills necessary as stipulated in the person specification, please contact Tracey Lane on 023 8120 6019 or Samantha Ings on 023 8120 8088 for an informal chat or to arrange a visit. Job description Job responsibilities We are looking for a dynamic, energetic, and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You must have a caring and courteous manner with a thorough understanding of good customer service. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. Experience in our services is an advantage, however, versatility, initiative and attention to detail are essential. You will be expected to undertake a wide range of roles and responsibilities which include: Working on validation reports for W&N performance, this includes using excel and various trust IT systems daily. Clinic management. Be responsible for managing an administration team always following the relevant policies and procedures. You will be accountable for all administrative services, ensuring local and national targets are met and highlighting and managing capacity issues as they arise. Supporting and implementing all aspects of transformation within the outpatient setting. The working hours are 30 hours over 5 days Monday to Friday. Week 1- 8am to 2pm Week 2 11am -5pm. If you feel you have the ability and skills necessary as stipulated in the person specification, please contact Tracey Lane on 023 8120 6019 or Samantha Ings on 023 8120 8088 for an informal chat or to arrange a visit. Person Specification Qualifications / Training Required Essential Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard Diploma level qualification or equivalent experience plus a good knowledge across a range of administrative work procedures including non-routine elements Proficient in all aspects of Microsoft Office Wide breath of specialty knowledge Attended a Leadership / Management Course RSA 2 word processing/typing or equivalent experience A good level of knowledge across a range of administrative procedures including non-routine elements Desirable Knowledge of medical terminology Courses / further study attended to demonstrate evidence of personal development within past 3 years Service improvement training Previous or Relevant Experience Essential Detailed specialist and organisational knowledge of admin procedures and working processes in a customer focused service Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation Experience working in a busy office environment Proficient in the use of all hospital computerised patient systems Experience linked to a customer focused environment Awareness of health service policy in relation to access targets Experience in a supervisory role Experience of complex staff rosters Desirable Knowledge of Alden system Proficient in the use of all hospital patient systems Knowledge of the referral to treatment targets Values & Behaviours Essential Patients First Always Improving Working Together Person Specification Qualifications / Training Required Essential Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard Diploma level qualification or equivalent experience plus a good knowledge across a range of administrative work procedures including non-routine elements Proficient in all aspects of Microsoft Office Wide breath of specialty knowledge Attended a Leadership / Management Course RSA 2 word processing/typing or equivalent experience A good level of knowledge across a range of administrative procedures including non-routine elements Desirable Knowledge of medical terminology Courses / further study attended to demonstrate evidence of personal development within past 3 years Service improvement training Previous or Relevant Experience Essential Detailed specialist and organisational knowledge of admin procedures and working processes in a customer focused service Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation Experience working in a busy office environment Proficient in the use of all hospital computerised patient systems Experience linked to a customer focused environment Awareness of health service policy in relation to access targets Experience in a supervisory role Experience of complex staff rosters Desirable Knowledge of Alden system Proficient in the use of all hospital patient systems Knowledge of the referral to treatment targets Values & Behaviours Essential Patients First Always Improving Working Together Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital Southampton NHS Trust Address Princess Anne Hospital Southampton SO16 5YA Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)