About Our Client
Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Service Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this could go perm for the right candidate!
Job Description
As a Temporary Customer Service Advisor you will:
* Effectively respond to all customer enquiries, promoting the benefits of the Service.
* Always provide excellent customer services, recording data accurately and in a timely manner.
* Deliver Services in accordance with all relevant Policies and Procedures, KPIs and meet the TSA Quality Standards Framework.
* Liaise effectively with internal departments, partner organisations and ASC.
* Correctly programme and install equipment to ensure customers receive the service they need in a timely manner.
* Ensure compliance with the requirements of relevant contracts and Service Level Agreements and KPIs are achieved.
The Successful Applicant
To be successful in this role:
* Experience within a customer service based role, particularly telephony based experience.
* Have access to a vehicle for work and hold a full driving licence.
* Strong phone handling skills and active listening abilities.
* Familiarity with CRM systems and practices.
* Excellent communication and presentation skills.
* The ability to multi-task, prioritise, and manage time effectively.
What's on Offer
In return, our client can offer:
* Competitive salary
* Immediate start date
* Temp to perm opportunity
* Great career opportunities
* Convenient location in Stockport.
* Professional development opportunities.
*Please note for this role you will need to hold a full UK driving license & have access to your own car*
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