Reception Duties Prepare daily surgeries and clinicians rooms Receive/direct patients appropriately. Book computer appointment requests from patients either by telephone or in person Take and record accurate messages on the computer system. Deal with home visit requests. Report to Assistant Practice Manager matters affecting health & safety and any security issues. Liaise with outside organisations where necessary. Should a patient have cause to complain, to direct the patient appropriately following the in-house complaints procedures within the practice. To work in accordance with written policies, procedures and protocols Clerical/Admin Duties Photocopy as requested Computer target work as directed Scanning and coding of hospital letters. Be a designated PCC for the clinical team Manage the ERS worklists Booking of hospital transport as required Extract and file patient medical records as necessary Process repeat prescription requests in accordance with practice guidelines Participate in any project or audit that the practice may do from time to time Any other admin tasks as delegated Opening/securing of Premises In accordance with instructions from Team Leader and following all security procedures and protocols.