Location
London, LONDON, United Kingdom
Posted on
Jun 30, 2022
Profile
Job Description
This role reports to Managing Engineer (London)
Overview of job
A London Broadcast Engineer is a key operational member of our team supporting Global in utilising technology optimally and efficiently to keep things working and our radio stations on air. You’ll be part of a team of engineers based at our state-of-the-art Broadcast Centre in Leicester Square, participating in the seven days a week operational rota, including being part of an on-call rota. This is a customer-facing technical role where innovative problem solving and understanding how broadcast audio works is more critical than production skills.
Every day will be different, from mending studios to training presenters, planning outside broadcasts, and installing new equipment. You will be maintaining the broadcast equipment in radio studios, video systems, servers, and other infrastructure. You’ll also need excellent communication skills and a great customer service attitude to deliver an outstanding experience to our colleagues and customers.
Using your Electronics or IT qualifications or experience you will help to integrate new systems and maybe even develop solutions to problems we didn't even know we had. You will be excellent at communicating with our people and logging problems & solutions in our service management systems. You will be the go-to person when someone asks how-do-I?
3 best things about the job
* Closely supporting the radio programming teams on our great brands like Capital, Heart, and Smooth!
* Always learning something new and never knowing what might happen each day, keeping things fresh and exciting.
* A chance to support and learn about some of the most cutting-edge broadcast technology around!
Measures of success
In the first few months, you would have:
* Gained a good understanding of the systems and equipment in use on site.
* Built a great relationship with the Broadcast Engineering, other Technology teams and Global’s programming teams.
* Learned about Global and its ways of working.
* Familiarised yourself with our incident management system, and how we use it to manage our workload.
* Set yourself a couple of achievable goals and reached them.
* Gained enough knowledge to make steps towards taking your first rota shift out-of-hours.
Responsibilities of the role
* Offering friendly, first-class customer service to all colleagues.
* Proactively and reactively maintaining studios and other broadcast facilities.
* Providing support to non-technical colleagues in using our technology, including to reduce broadcast outages.
* Working as part of a seven-day shift pattern.
* Taking out-of-hours calls for Broadcast Emergencies as part of a call out rota.
* Providing efficient service management by:
o Logging, prioritising and progressing all incidents to completion.
o Handling planned change.
o Utilising monitoring solutions to identify and resolve incidents.
o Ensuring documentation is kept up-to-date.
o Providing support and training to non-technical colleagues in using our Technology, including to reduce broadcast outages.
o Ensuring compliance with Technology, Data Protection, Information Security and Health and Safety policies.
o Planning and operating outside broadcasts.
What you will need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, with:
* Experience of working as a broadcast engineer in a live production environment.
* Excellent IT skills, including familiarity with Mac, Windows, server and networking technology.
* Great at planning and organising and balancing different priorities.
* Have an ability to tackle problems and resolve issues quickly and calmly.
* Ability to work self-sufficiently as well as part of a larger team.
* To be flexible and receptive to change.
Everyone is welcome at Global
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.
Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global.
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