Job Title – Patient Advisor
Location: Norwich
Salary: £26, per annum
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
1. An industry leading salary plus excellent bonus potential
2. State of the art, modern working environments
3. 29 days annual leave
4. Free Laser Eye Surgery and Intraocular Lens Surgery
5. Free eye tests
6. Discounted prescription eye wear and sunglasses
7. Generous Optical Express friends and family discount scheme
8. Ongoing training and development opportunities
9. Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
10. Building relationships with patients and ensuring regular communication prior to and following their treatment
11. Assisting in patient consultations / practice visits
12. Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
13. Assisting patients to complete health & lifestyle questionnaires
14. Introducing patients to their optometrist
15. Scheduling treatment dates for vision correction surgery
16. Advising on traditional vision correction solutions, namely glasses and contact lenses
17. Discussing finance options
18. Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
19. Have a passion for providing world-class customer service
20. Possess strong organisational skills
21. Can communicate clearly and articulately with a diverse range of people
22. Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.