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Job Description
We are seeking a delivery-focused individual to serve as the Principal Consultant, managing key client accounts primarily based in the UK. The role involves overseeing delivery across one or more client engagements, ensuring maximum value for both the client and Mindera. This is an immersive leadership position with a strategic focus, overseeing daily activities within an account that typically involves over 50 software engineers across multiple teams. The primary goal is to deliver excellent service, foster strong partnerships, ensure client satisfaction, maintain engineer happiness, identify and nurture new opportunities, and effectively manage risks. Additionally, the role supports marketing and pre-sales activities, including tender contributions, proposal shaping, and event participation.
Ideal candidates will thrive in a fast-paced scale-up environment that values self-organization and individual empowerment, complemented by a highly collaborative and supportive culture. The role requires taking initiative, adding value in various areas or new initiatives, and developing skills to support ongoing business growth.
This is a hybrid role requiring time at client sites and our UK offices, with occasional travel to overseas offices, mainly in Europe.
Requirements
Responsibilities
* Discover, map, and maintain key stakeholder relationships for the account.
* Develop a thorough understanding of the client’s business challenges, goals, and opportunities, and how our technology services add value.
* Oversee daily software delivery activities with a solid understanding of technologies, architecture, and agile methodologies.
* Manage demand and supply, including hiring plans, recruitment, and onboarding processes.
* Maintain detailed knowledge of team activities and communicate effectively with clients, recognizing successes, weaknesses, and areas for improvement.
* Coordinate changes with clients to prevent surprises and manage delivery, costs, and timelines effectively.
* Prepare for and participate in monthly account meetings, including report compilation.
* Foster an open, honest environment that celebrates achievements and learns from mistakes, demonstrating high emotional intelligence to resolve conflicts.
* Identify and promote account success stories to showcase team achievements and generate future opportunities.
* Attend events to network and nurture new sales prospects.
Relevant Skills and Experience
* Previous experience as a Technology Engagement Manager, Delivery Manager, Head of Engineering, or Head of Tech.
* Exceptional communication and relationship-building skills with a proven track record.
* Ambitious, confident, and motivated, with the ability to meet and exceed targets in a client-facing role.
* Strong understanding of technology delivery, ideally with hands-on experience as a developer, architect, or project/product manager, especially in web and mobile applications, including agile practices.
* Experience working with challenging clients or stakeholders and complex business scenarios.
* Solution-oriented, consultative, and trustworthy approach.
* Excellent attention to detail.
Benefits
* Flexible and autonomous working arrangements.
* Annual bonus based on company performance.
* Multiple salary review cycles per year, including self-proposed increases.
* Access to Udemy online training and growth opportunities.
* Enhanced maternity, paternity, shared parental, and adoption leave and pay.
* 25 days holiday plus bank holidays, increasing to 30 days after two years.
* Private healthcare with Aviva.
* Pension scheme with up to 8% matching.
* Social activities, including summer and Christmas parties.
* Conference budget.
* Eye test vouchers.
* Autonomous working environment.
* Cycle to Work scheme.
* Retail discounts scheme.
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