Installing technical troubleshooting andfixing desktops printers laptops and other computer peripheralshardware problems as well as desktopapplications.
Basic knowledge of enterprise LAN and WANsetups and concepts. Ability to perform smart hand activity underinstructionbased activities at sites and from RemoteTeam.
Ability to lift / move computer equipment weighing upto 50Lbs.
Expert in desk side support and PCbreak/fix including basic administration of Windows O/S and MACOS.
Usage Knowledge of TCP/IP networking DNS DHCP VPN andRDP.
Smart hand support for peripheral and networkinghardware including but not limitedto:
monitors keyboards mice printers fax machines scannersrouters wireless routers switches firewalls racks cabinetsmulti port data termination panels all underSmart Handscapability.
Ability to troubleshoot issues withsystems and networks using good deductive reasoning skill andtroubleshooting & resolving issues related to endusernetwork cabling.
1. Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
2. Knowledge of popularoperating systems software applications and remote connectionsystems: MS Windows MS office 365 Active Directory SCCM DHCP VPNand others.
Requirements
Excellent written and oralcommunications skills with clients and management as well as peopleskills.
Ability to work with deadlines and complete tasks ontime. Takes proactive ownership and works with a sense ofurgency
Bilingual (English& Local B2)
Items
Console cable for CISCO and SilverPeak
Full Internet readymobile
Noise Cancellation headsets
Team Viewer MSTeams PuttyRemote connection software Admin Access of the Laptop
RJ45 port onLaptop
Experience of ticketing tools (ServiceNow / Remedyetc.) additionaladvantage
Job descriptionProvides break Fix, fault diagnosis, and resolution. Providingfault analysis to customers various core operating systems andplatforms, as well be able to provide support and apply desktopfault resolution for the approved application suite. The idealcandidate should have 1-3 years of experience in Windows Desktopsupports. Responsibilities Provide first/second level contact andproblem resolution for customer issues. * Work with Third PartyVendors to remediate complex AV issues as needed. * Provide timelycommunication on issue status and resolution. * Maintain ticketupdates for all reported incidents. * Install, upgrade, support,and troubleshoot Windows 10, 11, and mac * Windows 10 and MicrosoftOffice 2010 or higher, Cisco Jabber, another authorized desktopapplication. * Should have basic knowledge of the Mac operatingsystem, to support Apple pc users. * Install, upgrade, support, andtroubleshoot for printers, and computer hardware. * Performsgeneral preventative maintenance tasks on computers, laptops, andprinters. * Performs remedial repairs on Desktops, laptops,printers, and any other authorized peripheral equipment. * Usediagnostic tools to troubleshoot problems associated with networkconnectivity, and workstation hardware/software. * Broad experiencein IT with a basic understanding of Networks, Servers,Audio/Visual, Smart Devices, and Telecoms. * This position requiresthe ability to work in a project-based environment requiringflexibility and teamwork. Performs other duties as assigned. *Minimum of 18 months years of IT experience. * Windows 10-11,Microsoft Active Directory, utilization of GPOs, MS Office 365, PChardware installation and troubleshooting, Enterprise anti-virussolutions, Helpdesk ticketing systems.