Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at Stratstone.
We love people who value exceptional customer experiences, in the same way that we do. Stratstone is committed to providing our customers with a premium level of service. As a Service Advisor, this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.
Why should you work for us?
* We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
* Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
* We have generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!), great pension, generous commission schemes, reward savings, and much more.
* When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).
What you’ll bring to the role:
* Value every customer interaction either on email, in person, or on the phone.
* Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
* Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.
Job Types: Full-time, Permanent
Pay: £26,769.60-£27,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
* Yearly bonus
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* On-site parking
* Referral programme
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Halesowen, B62 8RD: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Have you previously worked for Stratstone?
Experience:
* Service advisor: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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