Freight Forwarder
Location: Basildon Office
Working Hours: Monday - Friday, 8:30 AM - 5:30 PM
Salary: £27,000 - £32,000 per annum (depending on experience)
Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company's growth.
Key Responsibilities:
Support the Head of Customer Services in driving business development and enhancing customer satisfaction.
Ensure accurate customer bookings are recorded in the operations system.
Maintain regular communication with the sales team regarding new leads and shipment handovers.
Create and maintain standard operating procedures (SOPs) for the department.
Provide quotations to the line manager/sales team within two hours of receipt and ensure they are recorded in the system.
Collaborate with the line manager to implement efficiencies in customer workflows.
Handle key accounts and manage customer enquiries promptly.
Enter spot quotations into the CRM system and follow up on enquiries as needed.
Address customer complaints in accordance with SOPs and within the agreed timeframe.
Assist the Credit Control team in the co...