Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. The role provides significant opportunities to grow existing accounts and career progression opportunities to take on larger accounts as you progress to Senior Executive in the future. This is a hybrid role and successful candidates will be required to attend the office typically one day per week, therefore should be based in Northern Ireland. We have recently hired 2 Customer Success Executives and are looking for a third to join the team as we continue to grow! In this role you will: Manage multiple customer accounts, meeting with accountcontacts tomaintaineffective workingrelationships andidentifypotentialnew salesopportunitiesand solutions forexisting customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Share knowledge with colleagues and whereappropriate, assistjunior employees. Develop agoodunderstanding of the market and customers toanticipatefuture needs,identifyand drive opportunities for growth, based onyour knowledge ofSeopa product lines. Provide productsupport for customer accounts, liaising with other teams to resolve issuesin a timely manner Onboard new customers, liaise with other teams to ensure a smooth process Monitor and report on business activities andprovideaccurateandtimelyreports to customers and the customer success manager. Collaborate with other teams, including engineering and product management todeliver new opportunities andensure alignmentwith customer expectationson roll out of new customer productsor updates. Personal Specification the successful candidate will be: Determinedand eager to embrace new experiences and responsibilities. Confident and empathetic communicator able to understand others points of view Thrive on customer interaction and comfortable dealing withsenior company executives. Natural planner with an organised mindset and approach to work Academics Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades Bs or above at A-Level are desirable although not essential. Essential Criteria Circa 3 years experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience ofmanaging and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Communicate confidently face to face and virtually. Desirable Experience in an IT, e-commerce, fintech or financial services environment An appreciation of web/software development Experience of CRM and Google Analytics Must be eligible to live and work in the UK without sponsorship and identify with and commit to our company values: SMART- we are innovative and strategic, we find better ways to do things EFFICIENT- we maximise productivity and value for money, we minimise waste and duplication OPEN- we are one team diverse, loyal and respectful, we welcome new ideas, challenge and change PASSIONATE- we are ambitious, positive and driven, we celebrate the success of our company and colleagues ACCOUNTABLE- we are responsible, trustworthy and dependable, we do what we say we will Remuneration:Seopa offers a competitive salary and comprehensive benefits package, including: private medical insurance life assurance pension and free annual pension clinic with pension advisor health cashback plan hybrid working arrangements full access to online training courses employee referral and recognition schemes additional service-related holidays option to buy additional holidays cycle to work scheme wide-ranging discount reward schemes About Seopa This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets in our mission to help the world find better deals. The right candidate will work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - and Used by millions of people annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards ) and three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Standard Best Managed Companies award 2023. Skills: Account Management B2B MS Office Account Manager Account executive Customer success Customer Success Executive