Summary
Customer Assistant - Christmas - Clothing & Home - 16 Hours - Livingston
Fixed Term Position
Proposed/Example Work Pattern:
1. Vacancy 1
o Sunday 1400-1800
o Tuesday 1500-1900
o Thursday 1600-2000
o Saturday 1500-1900
2. Vacancy 2
o Sunday 1200-1800
o Monday 1500-1900
o Thursday 1600-2000
o Friday 1500-1900
3. Vacancy 3
o Tuesday 1400-1800
o Thursday 1600-2000
o Friday 1500-1900
o Saturday 1500-1900
Induction: All new starters will be expected to attend a 1-day Induction. Please be aware, this may not be held in your base store.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
* Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
* Build expert product knowledge to sell and recommend our products and services.
* We'll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
* High levels of customer service.
* Committed to delivering excellent work with great attention to detail.
* Open to and acts upon feedback, asking for this regularly.
* Takes accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone's Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionizing how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organization, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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